Business Communication and Customer Service
Entrepreneur · Knowledge
Customer service - KT0101: Self-esteem and self-awareness
Customer service - KT0102: Communication, barriers to communication, and active listening
Customer service - KT0103: Internal and external customers
Customer service - KT0104: Dealing with difficult customers
Customer service - KT0105: Conflict resolution and problem solving
Customer service - KT0106: Stress
Effective business writing skills - KT0201: Writing sentences and paragraphs
Effective business writing skills - KT0202: Clear and effective writing, avoiding lengthy sentences
Effective business writing skills - KT0203: Joining sentences, active/passive voice, and common misunderstandings
Effective business writing skills - KT0206: Report writing basics
Effective business writing skills - KT0204: Punctuation — apostrophes, commas, colons, semicolons, brackets, dashes, hyphens
This module is part of the full programme
Enroll to unlock it, or start your free Module 1 trial to see exactly what a real lesson looks like first.
Enroll now