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Standard terms to the agreement for learners registering for Super Deal Maker (Pty) Ltd and RMK Industries (Pty) Ltd training

GLOSSARY

  • ABET - Adult Basic Education and Training - This is the system that has been designed by the Department of Basic Education to help uneducated South African adults to get their school education. ABET levels are equivalent to certain school grades.
  • Achievement - The recognition granted to a learner when all required learning outcomes have been successfully demonstrated.
  • Appeal - The formal petitioning by an individual against the decision made by the QCTO, after the verification process regarding the assessment, standards and quality assurance processes, not to award a qualification.
  • Assessment - - A process of gathering and weighing evidence in order to determine whether learners have demonstrated outcomes specified in module/unit standards and/or qualifications registered on the National Qualifications Framework (NQF). The generic assessment unit standard regarding the planning performance of assessment of learning outcomes outlines the assessment process in detail. Providers are responsible for the management of assessment.
  • Assessor - Refers to the person who is registered by the relevant Education and Training Quality Assurance Body (ETQA) in accordance with criteria established for this purpose by the Standards Generating Body (SGB) to measure the achievements of specified National Qualification Framework (NQF) standards or qualifications.
  • Authentic - The Assessor is sure that the evidence produced was produced by the learner.
  • Credits - Credits are the number of notional study hours required for achieving the learning outcomes. Notional hours include study time, assignments and examinations. The credit rating system rates 10 notional hours as equivalent to one credit.
  • EISA - The External Integrated Summative Assessment (EISA) is the final assessment managed and conducted by the Quality Partner/Assessment Quality Partner; it is used to assess all learners nationally. In the EISA the learner proves his/her competence against the Exit Level Outcomes of the Qualification. Learners qualify for entry into EISA via a Statement of Results (SoR) issued by the SDP or the institution used in the RPL route. The EISA is conducted for a particular qualification or part qualification at accredited assessment or trade test centres.
  • Evidence Facilitation - A process by which candidates are assisted to produce and organise evidence for the purpose of assessment. This is not an essential part of every assessment process, but is useful in many contexts, including recognition of prior learning (RPL). The generic assessment standard regarding the facilitation of the preparation and presentation of assessment evidence by candidates details this process.
  • Exit level outcome - A description of demonstrable and assessable end products of a learning process
  • ETQA - Education and Training Quality Assurance Body - ETQA facilitates a seamless relationship between learner, assessor and moderators, and providers, ensuring that relevant, nationally and internationally benchmarked education is provided.
  • FET - Further Education and Training - A Further Education and Training (FET) institute refers to education and training that is provided from Grade 10 to Grade 12. This FET education and training also includes career-oriented education and training offered in technical colleges, community colleges, and private colleges.
  • Formative assessment - Assessment that takes place during the process of teaching and learning and which has as its purpose the progressive development of learners’ abilities. Internal formative assessments are set according to the Assessment Criteria - these standards are used to guide learning and assess learner achievement and / or evaluate competence.
  • Internal Moderation - A process of quality assuring assessments conducted, ensuring that they are fair, valid and reliable.
  • Integrated assessment - A form of assessment which permits the learner to demonstrate applied competence and which uses a range of formative and summative assessment methods
  • Learner - An inclusive term referring to anyone learning, including pupils, Learners, apprentices, interns, learners in learnerships, people doing training, and people learning non-formally and informally as well as people enrolled for particular qualifications or part-qualifications, and people learning in contact, distance, and self-study contexts at all levels in the system.
  • Learning Outcome - Applied competence or statement of what the learner knows, is able to do and other attributes and values.
  • Learning Programme - A combination of courses, modules or learning units through which learners can achieve the learning outcomes of a qualification
  • Moderation - Moderators will evaluate assessments with the use of a checklist designed and developed in conjunction with assessors. The checklist will take into account the formative assessment of unit standards and the summative assessment of exit-level outcomes. Moderators will inspect a random sample of 25% of assessments, against 50% of the criteria stipulated in the moderator checklist, randomly selected, including moderation of exit-level outcomes. QCTO and/or Relevant SETA will conduct external moderation on the same basis to quality assure in terms of fairness and consistency and to investigate any trends.”
  • Moderator - A competent person (registered Moderator) or body to “supervise” Assessors, supporting them, ensuring consistency, validation, fairness and reliability in assessment practices, and who implements and manages assessment record keeping.
  • Module - A specific area of study, extending over a period of time. A module may be divided into learning units and linked to specific outcomes.
  • NQF - National Qualifications Framework - is the set of principles and guidelines by which records of learner achievement are registered to enable national recognition of acquired skills and knowledge, thereby ensuring an integrated system that encourages life-long learning.
  • Occupational qualification - a qualification associated with a trade, occupation or profession resulting from work-based learning and consisting of knowledge unit standards, practical unit standards and work experience unit standards.
  • Programme - A purposeful and structured set of learning experiences, which leads to the achievement of agreed exit level outcomes and a qualification.
  • Portfolio of Evidence - A collection of evidence, usually in a file format, which the applicant submits at the assessment interview in order to demonstrate levels of competency and learning outcomes achieved.
  • QCTO - The Quality Council for Trades and Occupations (QCTO) is a Quality Council established in 2010 in terms of the Skills Development Act (Act 97 of 1998) as amended in 2008. The QCTO also offers guidance to skills development providers (private and public) and assessment centres who must be accredited by the QCTO in order to implement occupational qualifications.
  • Qualification - A planned combination of learning outcomes with a defined purpose(s) that is intended to provide qualifying learners with applied competence and a basis for further learning.
  • Registered Constituent Assessor and Moderator - A person, registered by the relevant ETQA in accordance with criteria established by SAQA, who measures the achievement of specified NQF unit standards or qualifications. All ETQA’s must as have a register of assessors and moderators. A similar register for verifiers is optional.
  • RMK - RMK Industries (Pty) Ltd is an accredited institution that certifies learners who need accredited certificates. It is accredited with the QCTO, Services SETA, CATHSSETA, and MICT SETA.
  • RPL - Recognition of Prior Learning - is a process through which non-formal learning and informal learning are measured, mediated for recognition across different contexts, and certified against the requirements for credit, access, inclusion or advancement in the formal education and training system, or workplace. RPL consist of principles and processes through which the prior knowledge and skills of a person are made visible, mediated and assessed for the purposes of alternative access and admission, recognition and certification, or further learning and development.
  • SAQA - South African Qualifications Authority - was established through the SAQA Act of 1995 to oversee the development and implementation of the National Qualifications Framework (NQF).
  • Site-based assessment - An assessment undertaken in the workplace making use of naturally occurring evidence
  • Standards-based Assessment - A structured process for gathering evidence and judging competence against predetermined agreed outcomes and standards.
  • Sufficient - The evidence is sufficient if there is enough evidence of the right quality to demonstrate the learner's competence and for the Assessor to be able to make a fair judgement.
  • Super Deal Maker - a technology platform that facilitate training and mentorship
  • SDP - Skills Development Provider - Accredited skills development provider means a provider of occupationally directed learning programmes that are part or full qualifications accredited by the Quality Council for Trades and Occupations (QCTO) or SETA.
  • SETA - Sector Training and Education Authority - is the vocational skills training organisation in South Africa. As of March 2011, there has been 21 SETAs. Each SETA is responsible for managing and creating learnerships, internships, unit-based skills programmes, and apprenticeships within its jurisdiction. Every industry and occupation in South Africa is covered by one of the 21 SETAs.
  • Skills Programme - The sequential learning activities associated with curriculum implementation, leading to the achievement of a particular qualification or part qualification. Skills Programme consists of modules/unit standard or combination of modules/unit standards that leads to an employable skill, and when completed will constitute/contribute a credit towards a qualification registered National Qualifications Framework (NQF).
  • Summative Assessment - An assessment undertaken to make a judgment about achievement. This is carried out at the end of a learning programmeA final formal summative assessment conducted at the end of each module by the SDP to evaluate learning achievements relating to particular components of occupational qualifications, part qualifications or occupational skills programmes. These results are formally recorded and results are formally recorded and result in the issuing of the Statement of Results for entrance to the EISA (occupational qualifications and part-qualifications).
  • Valid - The evidence is valid if it relates to the specific standard that the learner is being assessed against.

ACKNOWLEDGEMENT

In order to compile these guidelines for providers of education, the Super Deal Maker utilised a number of existing documents of the South African Qualifications Authority (SAQA), such as Criteria and Guidelines for the Implementation of the Recognition of the Prior Learning.

COPYRIGHT

All rights reserved. The copyright of this document, its previous editions and any annexures thereto, is protected and expressly reserved. No part of this document may be reproduced, stored in a retrievable system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording or otherwise without the prior permission.

Agreement

By registering a login account with Super Deal Maker and/or RMK Industries via www.superdealmaker.com, or by indicating your acceptance of this Agreement in any other way, you agree to the terms of this Agreement for Online Training.

This is not a master agreement; each time you register for a course, you enter into a separate Agreement for that course subject to the terms of this Agreement.

If there is any conflict between the contents of this document and the contents of the relevant course for which you register or any other of the documents that make up the Agreement, then the provisions of this document will prevail.

If you are a minor (and therefore less than 18 years of age), you must obtain the assistance of an adult who is your parent or legal guardian for you to enter into this Agreement.

Super Deal Maker and/or RMK Industries Property, Copyright and Permitted Use

  • Course Content and Delivery - Super Deal Maker and/or RMK Industries’s online training videos, training material, student support and online learning platform are made available for use by a single student upon payment for educational purposes only, and will at all times remain the property and copyright of Super Deal Maker (Pty) Ltd and/or RMK Industries (Pty) Ltd and may not in any way be copied, downloaded, duplicated, sold or distributed to a third party. Whether you pay a fee or not, you are not “buying” the course and can therefore not sell, give or give access to any of the learning material to anyone else.
  • Users - As a registered Super Deal Maker and/or RMK Industries Student, only you are allowed to purchase, view and participate in the course. As a registered Super Deal Maker and/or RMK Industries Company, you will only be able to purchase, manage and allocate training products on behalf of your company to individual trainees in the form of Training Vouchers. You will not be able to view the course content or participate in the course from the aforementioned Super Deal Maker and/or RMK Industries Company login zone.

Course Entry Requirements

General

To participate in any of Super Deal Maker and/or RMK Industries’s online courses, you will require:

  • Access to a computer
  • Access to the internet with a guaranteed connection speed of at least 2Mbps
  • A current e-mail account
  • A basic level of computer and Maths literacy
  • A good command of the English language
  • In addition to the above, a pre-requisite may apply to each course and will specified on the specific course page of our website.

Software and Additional Resources

You are required to obtain the necessary software and resources required to complete a course. We are not responsible for providing these additional requirements.

Internet connection speed requirements for optimal viewing of videos

Super Deal Maker and/or RMK Industries’s training videos were produced, tested and verified by our Developers to play seamlessly at a high quality of 720p when a guaranteed internet connection speed of at least 2Mbps is met.

Super Deal Maker and/or RMK Industries is not responsible for poor video display as a result of a User’s internet speed not meeting the minimum requirements for optimal viewing, as stipulated above.

It is the responsibility of the user, not Super Deal Maker and/or RMK Industries, to address any probable cause such as shared internet connections at time of viewing, internet usage peak times, poor speaker quality, audio settings, faulty computer/device or other when experiencing poor video quality.

Registration

Learners must register online via the Super Deal Maker and/or RMK Industries website at www.superdealmaker.com and may not register for a course without agreeing to the terms of this Agreement.

The learner shall confirm that all Personal details and information provided to us during course registration and checkout, are true, correct and complete. Any changes required to personal details once registered, must be requested via the user’s ‘My Account’ tab and will be subject to approval.

For authentication purposes, Learners will be required to provide their Identification (ID) or passport number.

Learners are responsible for ensuring that they meet the course entry requirements as stipulated before enrolling for a course.

Upon successful payment of a course (whether directly by the student; or by a Company), the access period which applies to the purchased course/s, starts immediately. No deferred registration requests will be permitted.

Payment, Refunds and Penalty Fees

Only once full payment has been received by credit card, electronic funds transfer or by way of a bank deposit into a bank account nominated by us in writing, will you be allowed access to the registered course.

Bank transfer, EFT and cheque deposits will result in a processing delay of approximately 2 to 10 working days. The course content will only be authorised and accessible online once the payment was cleared and could be verified by Super Deal Maker and/or RMK Industries.

PayGate (Pty) Ltd handles secure online payments on behalf of Super Deal Maker and/or RMK Industries. To view PayGate’s security certificate and security policy, please visit www.paygate.co.za.

Any alternative payment plans available to an individual at the time of course registration, will be course depending. If you select a payment plan, where this is permitted, and you fail to make payment as agreed, Super Deal Maker and/or RMK Industries may suspend your access to the course material, in which case you will not be able to view the online course content until such time as the necessary payment has been made. Suspension of access to the course content will not in any way delay or halt your permitted course access period, it will simply mean that you will have less time in which to complete the course. If your permitted course access period reaches its expiry before you have made payment as agreed, you will be liable for the full amount owing on the course.

Should you have a limited promotional or discount code, this will need to be inserted in the required field during online checkout on www.superdealmaker.com for the discount to apply with immediate effect. No promotional or discount codes will be valid, or can a discount be conducted, or will a refund of such a discount amount be granted, once the course payment was processed.

The price of courses is reflected in South African Rand, and no other currency will be accepted as payment from you unless otherwise stated during checkout.

Payments made from any country which entails the levy of bank charges for payments made to us are liable for the bank charges associated with international transactions. You will be responsible for making provision for this additional cost when making payment to us.

When making payment to us, you must ensure that your Training Order number is reflected as reference on your payment and is supported by a proof of payment to connect@rmkinstitute.co.za from your bank, as we will not be held liable if we are unable to locate your payment and as a result, your online courses access is denied or delayed.

Unless the contrary is stated, all listed Course Fees are inclusive of VAT.

No refunds will be issued in any regard.

If a learner has registered and paid for multiple courses simultaneously (including course bundles), each course may be an entry requirement for the following course. In such cases, it is the responsibility of the learner to complete each individual course successfully before starting with the following course. No refunds will be granted for paid courses not completed.

Additional Super Deal Maker and/or RMK Industries Exam attempts purchased online at an additional fee, will only be valid to purchase and complete during the Leaner’s course access period as per clause 10(b) of this Agreement. For such purchases made by EFT, the Learner will be responsible for ensuring that his remaining course access period allows enough time for payment verification, as stipulated in clause 5(b) above, in addition to the actual time required to complete the exam/s before course access expires.

The learner will be subject to a fee for the re-issue of one (1) electronic Super Deal Maker and/or RMK Industries Course Certificate, as per written request to connect@rmkinstitute.co.za where:

Printing errors occur. Super Deal Maker and/or RMK Industries cannot be held liable for printing errors resulting from incorrect information provided to us during online checkout.

Satisfactory evidence of destruction or irretrievable loss of the original Certificate is submitted, such as an affidavit signed and attested before a Commissioner of Oaths.

Super Deal Maker and/or RMK Industries reserves the right to decline such a correction request if fraudulent activity is suspected.

The learner will be subject to a fee for the re-issue of one (1) printed Sage Pastel Training Manual, as per written request to connect@rmkinstitute.co.za where:

Delivered to an incorrect delivery address. Super Deal Maker and/or RMK Industries cannot be held liable for manuals not received resulting from incorrect information provided to us during online checkout.

You have chosen to nominate a third party to sign and receive your Training Manual on your behalf. Such instructions are at your own risk and we cannot be held liable for any loss or theft.

Satisfactory evidence of destruction or irretrievable loss of the original manual is submitted, such as an affidavit signed and attested before a Commissioner of Oaths.

Super Deal Maker and/or RMK Industries reserves the right to decline such a re-issue request if fraudulent activity is suspected.

Training Vouchers

Training purchases made from a Super Deal Maker and/or RMK Industries Company Zone login account are automatically issued in the form of Training Vouchers.

Training Vouchers must be managed and allocated by you, the Company, to individual Learners via the Company Login Zone on the Super Deal Maker and/or RMK Industries website.

Training Vouchers will be activated against the ID (identity) numbers provided by you during the online Super Deal Maker and/or RMK Industries Training Voucher Allocation process. Once allocated, the course voucher cannot be transferred to another user.

Super Deal Maker and/or RMK Industries will not be liable for the loss of training vouchers as a result of incorrect allocation by you.

Training Vouchers may not be redeemed for cash or any other product other than the online training product it was purchased for.

The Training Vouchers will expire 90 days from date of purchase, and not from date of activation. Therefore, it is your responsibility to ensure that the Vouchers are managed and allocated immediately after purchase to ensure that the allocated Learners can register/sign in on the Super Deal Maker and/or RMK Industries Student zone and start the course/s as soon as possible.

All terms and conditions stated in this Agreement apply to the purchased training product, irrespective of whether it was purchased directly from the Student via the Super Deal Maker and/or RMK Industries Student Login Zone; or whether it was purchased by a Company in the form of a Training Voucher via the Super Deal Maker and/or RMK Industries Company Zone.

Cancellations

Course enrolments and training vouchers cannot be cancelled once payment was made.

Super Deal Maker and/or RMK Industries reserves the right to cancel an online course if there is insufficient demand. Learners who have already registered and paid, will be able to complete their course/s within the 90 days access granted.

Course Delivery Method

Super Deal Maker and/or RMK Industries' e-learning courses consist of either a series of short training videos which are viewed online via streaming video; e-files such as PDF documents; or a combination of both, all presented in English.

Course videos consist of visual effects, software demonstrations (where applicable) and English audio.

Online self-assessment quizzes (as applicable) have been developed to assist the user in testing his level of knowledge concerning a specific training module before moving on to the next. Results of self-assessment quizzes do not contribute to or have an effect on the final pass mark.

Applicable Sage Pastel training courses are supported by an original printed training manual, issued by Sage Pastel, a division of Sage (Pty) Ltd, which will be dispatched to the learner by Super Deal Maker and/or RMK Industries. Only one training manual per course will be issued. For re-issue of manuals, please refer to clause 5(n) of this Agreement.

A final online exam applies to each course. Certification depends on whether you successfully pass the exam according to the terms and conditions either set out in this Agreement (applicable to Super Deal Maker and/or RMK Industries exams); or the terms and conditions set out by Sage Pastel (applicable to Sage Pastel final assessments).

Course Partaking and Support

Learners’ access to the course content and student support forum expires exactly 90 consecutive days after the date on which the learner/Company purchased that particular course. The learner is required to complete and view all training videos, e-file documents, self-assessment quizzes, final online assessment/s and any additional exam attempts purchased, before the course expiry date.

No extension of course access periods will be permitted for any reason. No allowances will be made if you go away on holiday or go away for work. The course access period is clearly stated as 90 days (or 6 months if purchasing a Course Bundle) from the date of purchase and agreed by you as such upon accepting this Agreement. Therefore, it is your responsibility to ensure that you are able to complete the course within this time frame.

Super Deal Maker and/or RMK Industries reserves the right to provide academic support to learners via an online Student Support forum only. Super Deal Maker and/or RMK Industries' training consultants will provide the necessary support by responding to queries online or via e-mail, for the duration of the learner’s course access period within our office hours: Mondays to Fridays from 08:00 – 17:00 (South African time).

Super Deal Maker and/or RMK Industries reserves the right to disable an active User account and thereby halting any course partaking, access and support if any fraudulent or illegal activity, as described in this Agreement, is suspected.

For registration, payment and technical support or queries, please e-mail us at connect@rmkinstitute.co.za

Final Super Deal Maker and/or RMK Industries Certification Course Exams

The learner will receive two free attempts in which to pass a Super Deal Maker and/or RMK Industries Certification exam within his/her course access period.

If the first two exam attempts are unsuccessful, the learner will be able to purchase an additional and final two Super Deal Maker and/or RMK Industries exam attempts at an additional fee, which will need to be purchased and completed within the remainder of the Leaner’s course access period as per clause 5(l).

Course access periods are not extended as a result of additional exam attempts purchased, or for any other reason whatsoever.

All free and/or purchased exam attempts will expire at the end of the Learner’s course access period. If at the time of course expiry the learner has not yet passed or written his Super Deal Maker and/or RMK Industries exam, the Learner will have the option of enrolling for this course again.

This exam must be completed online within 2,5 hours. Once time has elapsed, your answers will be submitted automatically.

The learner will not be able to stop and start the exam to continue at a later time.

The learner will write this exam online and will therefore require uninterrupted internet access for at least two and a half consecutive hours. If internet connection was lost and time has not yet elapsed, the user will be able to log in and continue to write the exam immediately.

An exam result of at least 75% is required to pass.

On completion of the Super Deal Maker and/or RMK Industries exam, the learner will receive the results immediately on-screen.

Once successfully passed, a Super Deal Maker and/or RMK Industries Certificate will be available to download, save and/or print immediately for the remainder of the learner’s course access period. No hard copies will be issued.

Penalty fees will apply to the re-issue of a Super Deal Maker and/or RMK Industries Certificate.

No request for changes to personal details will be accepted once the exam was completed.

Super Deal Maker and/or RMK Industries does not accept liability for incorrect details or student fraud.

Limitation of Liability and Indemnity

Limitation of Liability. You agree that Super Deal Maker and/or RMK Industries will not be liable for any damages that you or any third party might suffer that relate to or arise from this Agreement, whether or not anyone anticipated or should have anticipated that the damages would occur. The excluded damages include direct damages, as well as indirect or consequential damages (such as loss of profits, business, goodwill, revenue or anticipated savings).

Indemnity. You agree to indemnify and hold Super Deal Maker and/or RMK Industries harmless in respect of any claim that a third party might bring against us that relates to or arises from this Agreement.

This indemnity includes claims arising from accesses to your online Super Deal Maker and/or RMK Industries Account without your consent.

This indemnity also includes all liability or loss that we might suffer as a result of a claim, including legal costs on the scale as between attorney and own client and any additional legal costs.

Quality Control Policy

The Super Deal Maker and/or RMK Industries Training Department, a division of the Super Deal Maker and/or RMK Industries Group, continually strives to develop, improve and provide the highest quality video training with the aim of exceeding our learners’ expectations. Our focus is on determining, understanding and converting our learner’s expectations into practical and captivating outputs, in accordance with applicable standards and statutory requirements, to continuously meet their training needs.

Customer Satisfaction Policy

Staying in touch with our learners is our primary method of determining and understanding our learners’ requirements and expectations, and we accomplish this objective through a multitude of channels. These communications and interactions ultimately yield clear, explicit requirements, enabling us to make improvements on an ongoing basis. It is important to us that each of our learner’s experience a satisfying training experience, and will we aim to resolve any and every grievance individually and fairly. For any feedback, suggestions or customer complaints, please e-mail connect@rmkinstitute.co.za

Warranties: Courses and Content

Courses and their content are provided "as is” without representations or warranties of any kind, whether express or implied, in respect of thereof, and in particular makes no representations or warranties regarding the quality of the Course Content or the fitness of the Course Content for the purpose for which you acquired it.

Privacy Policy

All personal information obtained by Super Deal Maker and/or RMK Industries during the registration process, shall be kept private and shall not be issued to a third party without your approval.