Fundamentals of Customer Service applicable to a Small Retail Business Owner
Small Retail Business Owner · Knowledge
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Fundamentals of Customer Service - KT0101 — Types of Customers
Fundamentals of Customer Service - KT0103 — Attracting and Retaining Customers
Fundamentals of Customer Service - KT0104 — Building Rapport with Customers
Fundamentals of Customer Service - KT0106 — Effective Communication When Interacting with Customers
Fundamentals of Customer Service - KT0107 — Handling and Resolving Complaints
Fundamentals of Customer Service - KT0108 — Different Ways of Communicating with Customers
Fundamentals of Customer Service - KT0109 — Negotiation Skills and Conflict Resolution
Fundamentals of Customer Service - KT0110 — Assertiveness in Customer Service
Fundamentals of Customer Service - KT0111 — Cultural Diversity and Socio-Economic Background
Fundamentals of Customer Service - KT0112 — Customers as the 'Life Blood of the Business'
Fundamentals of Customer Service - KT0113 — Establishing a Team
Fundamentals of Customer Service - KT0102 — Customer Service Standards
Fundamentals of Customer Service - KT0105 — Ensuring Customer Loyalty
Fundamentals of Sales and Selling Skills - KT0202 — Packaging Material
Fundamentals of Sales and Selling Skills - KT0203 — Selling Goods: Platforms, Strategies and Techniques
Fundamentals of Sales and Selling Skills - KT0204 — External Factors Impacting the Business
Fundamentals of Sales and Selling Skills - KT0205 — Closing a Deal
Fundamentals of Sales and Selling Skills - KT0207 — Transaction Documents
Fundamentals of Sales and Selling Skills - KT0208 — After-Sale Customer Service
Fundamentals of Sales and Selling Skills - KT0209 — Applicable Legislation: CPA, POPI and Others
Fundamentals of Sales and Selling Skills - KT0201 — Marketing and Advertising: Ways and Marketing Material
Fundamentals of Sales and Selling Skills - KT0206 — Customer Payment Methods
Professionalism and Ethical Behaviour in Relation to Customer Service - KT0301 — Ethics, Values and Morals in a Business
Professionalism and Ethical Behaviour in Relation to Customer Service - KT0303 — Legislation for Handling Customer Information: The POPI Act
Professionalism and Ethical Behaviour in Relation to Customer Service - KT0302 — Professionalism as It Applies to the Business
Creation and Provision of a Safe and Secure Business Environment - KT0301 — Basic Safety and Security Within a Business Environment
Creation and Provision of a Safe and Secure Business Environment - KT0302 — Safety In and Around Business Premises
Creation and Provision of a Safe and Secure Business Environment - KT0303 — Security Measures to Mitigate Security Risks
Creation and Provision of a Safe and Secure Business Environment - KT0304 — Basic First Aid Requirements
Creation and Provision of a Safe and Secure Business Environment - KT0306 — Housekeeping Standards
Creation and Provision of a Safe and Secure Business Environment - KT0307 — Environmental Health
Creation and Provision of a Safe and Secure Business Environment - KT0305 — Application of the Relevant Section of the OHS Act
This module is part of the full programme
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