Managing and Monitoring Performance of a Franchise
Franchise Manager · Knowledge
Facilitated training Training towards QCTO occupational qualifications, delivered by your RMK facilitator, with workplace practice. Our QCTO accreditation is in progress. Learn in your community, with RMK facilitators.
Effective franchise management - The concept of a franchise as a business
Effective franchise management - Elements critical to successfully managing a franchise
Effective franchise management - The role of the franchise manual
Effective franchise management - Ten practices for effective franchise management
Measures to analyse operation performance - Customer-focused metrics
Measures to analyse operation performance - Operational metrics
Development and monitoring of action plans - Development, components, and monitoring of an action plan
Types of visits and purpose - Types of visits and their purposes
Types of visits and purpose - Reasons for marketing, sales and merchandising visits
Business process management - Concept, components, drivers and functional goals of business process management
Business process management - Best practices for business process management
Business process management - Business organograms and their relationship to processes and reporting
Business systems - Definition; core business systems to run a franchise
Business systems - Challenges and best practices in implementing business systems
Business reporting - The importance of business reporting; its relationship to performance management
Business reporting - The importance of reporting cycles
Supply chain management - Lean thinking; lean and agile supply chains by variety and volume
Supply chain management - Matching supply with demand; statistical forecasting
Supply chain management - Measuring supply chain performance: KPIs, surveys, and balanced scorecards
Human capacity management - Recruitment models; selection criteria; job descriptions
Human capacity management - Labour, employee and industrial relations; the importance of employee relations
Human capacity management - Disciplinary codes; grievance procedures
Human capacity management - Induction; skills development planning; talent management
Records and information management - Legislative requirements for companies
Records and information management - Evaluating records and information handling practices
This module is part of the full programme
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