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Facilitated training Training towards QCTO occupational qualifications, delivered by your RMK facilitator, with workplace practice. Our QCTO accreditation is in progress. Learn in your community, with RMK facilitators.

Small Retail Business Owner - real dates and module/chapter titles, every module, both Knowledge/Practical and Workplace.

This is the real schedule only - dates, module names, and break weeks. Want to see what a lesson actually looks like? See the Free Preview, no cost, no signup.

Day	Track	Date	Module	Content
1	Knowledge	Jan. 11, 2027	Fundamentals of running a small business within the retail sector	Legislative Requirements - KT0106 — Compliance with Municipal By-Laws
2	Knowledge	Jan. 12, 2027	Fundamentals of running a small business within the retail sector	Legislative Requirements - KT0102 — Types of Businesses and the Business as a Legal Structure
3	Knowledge	Jan. 13, 2027	Fundamentals of running a small business within the retail sector	Legislative Requirements - KT0103 — Registration of the Business with the CIPC
4	Knowledge	Jan. 14, 2027	Fundamentals of running a small business within the retail sector	Legislative Requirements - KT0104 — Tax Laws, SARS Registration and the Income Tax and VAT Acts
5	Knowledge	Jan. 15, 2027	Fundamentals of running a small business within the retail sector	Legislative Requirements - KT0105 — SARS Compliance: UIF, PAYE and Related Requirements
6	Knowledge	Jan. 18, 2027	Fundamentals of running a small business within the retail sector	Legislative Requirements - KT0107 — Key Considerations for Establishing and Forming a Business
7	Knowledge	Jan. 19, 2027	Fundamentals of running a small business within the retail sector	Legislative Requirements - KT0108 — Legal Requirements to Be Met
8	Knowledge	Jan. 20, 2027	Fundamentals of running a small business within the retail sector	The Business Plan - KT0201 — The Role of a Business Plan in a Business
9	Knowledge	Jan. 21, 2027	Fundamentals of running a small business within the retail sector	The Business Plan - KT0203 — Definition of a Business Plan
10	Knowledge	Jan. 22, 2027	Fundamentals of running a small business within the retail sector	The Business Plan - KT0202 — Reasons for a Business Plan
11	Knowledge	Jan. 25, 2027	Fundamentals of running a small business within the retail sector	Factors that Affect the Business - KT0301 — Factors That Influence Economic Activities
12	Knowledge	Jan. 26, 2027	Fundamentals of running a small business within the retail sector	Factors that Affect the Business - KT0302 — Market Mechanisms in the Value Chain
13	Knowledge	Jan. 27, 2027	Fundamentals of running a small business within the retail sector	Factors that Affect the Business - KT0303 — Concepts of Supply and Demand
14	Knowledge	Jan. 28, 2027	Fundamentals of running a small business within the retail sector	Factors that Affect the Business - KT0304 — Target Market and Finding the Market Niche
15	Knowledge	Jan. 29, 2027	Fundamentals of running a small business within the retail sector	Factors that Affect the Business - KT0305 — Stakeholders and Role-Players in a Business
16	Knowledge	Feb. 1, 2027	Fundamentals of running a small business within the retail sector	Factors that Affect the Business - KT0307 — Marketing and Advertising
17	Knowledge	Feb. 2, 2027	Fundamentals of running a small business within the retail sector	Factors that Affect the Business - KT0308 — Drawing Up Contracts and Service Level Agreements
18	Knowledge	Feb. 3, 2027	Fundamentals of running a small business within the retail sector	Factors that Affect the Business - KT0309 — Differences Between a Formal and Informal Contract
19	Knowledge	Feb. 4, 2027	Fundamentals of running a small business within the retail sector	Factors that Affect the Business - KT03110 — Documents for Transactions and Record Keeping
20	Knowledge	Feb. 5, 2027	Fundamentals of running a small business within the retail sector	Factors that Affect the Business - KT0306 — Competitors, Suppliers and Customers
21	Knowledge	Feb. 8, 2027	Fundamentals of running a small business within the retail sector	Basic Human Resource Management for Small Retail Business - KT0401 — Identifying Potential Staff Members with Required Skills
22	Knowledge	Feb. 9, 2027	Fundamentals of running a small business within the retail sector	Basic Human Resource Management for Small Retail Business - KT0403 — Orientation of Newly Appointed Staff Members
23	Knowledge	Feb. 10, 2027	Fundamentals of running a small business within the retail sector	Basic Human Resource Management for Small Retail Business - KT0404 — Offering Work-Related Training to Improve Performance
24	Knowledge	Feb. 11, 2027	Fundamentals of running a small business within the retail sector	Basic Human Resource Management for Small Retail Business - KT0406 — Applying Relevant Legislative Requirements to Handle Misconduct
25	Knowledge	Feb. 12, 2027	Fundamentals of running a small business within the retail sector	Basic Human Resource Management for Small Retail Business - KT0407 — Adhering to Relevant Legislation When Handling Staff Information
26	Knowledge	Feb. 15, 2027	Fundamentals of running a small business within the retail sector	Basic Human Resource Management for Small Retail Business - KT0402 — Selection and Hiring of Staff Members
27	Knowledge	Feb. 16, 2027	Fundamentals of running a small business within the retail sector	Basic Human Resource Management for Small Retail Business - KT0405 — Monitoring Staff Performance and Providing Feedback
28	Break	Feb. 17, 2027		Break
29	Break	Feb. 18, 2027		Break
30	Break	Feb. 19, 2027		Break
31	Break	Feb. 22, 2027		Break
32	Break	Feb. 23, 2027		Break
33	Knowledge	Feb. 24, 2027	Fundamentals of communication as they apply to a Small Retail Business Owner	Communication Processes - KT0101 — Theory of Communication
34	Knowledge	Feb. 25, 2027	Fundamentals of communication as they apply to a Small Retail Business Owner	Communication Processes - KT0102 — Communication Techniques and Etiquette
35	Knowledge	Feb. 26, 2027	Fundamentals of communication as they apply to a Small Retail Business Owner	Communication Processes - KT0103 — Communication Modes and Channels
36	Knowledge	March 1, 2027	Fundamentals of communication as they apply to a Small Retail Business Owner	Communication Processes - KT0104 — Listening Skills
37	Knowledge	March 2, 2027	Fundamentals of communication as they apply to a Small Retail Business Owner	Communication Processes - KT0105 — Body Language
38	Knowledge	March 3, 2027	Fundamentals of communication as they apply to a Small Retail Business Owner	Communication Processes - KT0106 — Oral (Speaking) Skills, Including Presentation of Reports
39	Knowledge	March 4, 2027	Fundamentals of communication as they apply to a Small Retail Business Owner	Communication Processes - KT0107 — Writing Skills for Business Correspondence
40	Knowledge	March 5, 2027	Fundamentals of communication as they apply to a Small Retail Business Owner	Communication Processes - KT0108 — Barriers to Communication
41	Knowledge	March 8, 2027	Fundamentals of communication as they apply to a Small Retail Business Owner	Communication Processes - KT0109 — Protocols for Communication
42	Knowledge	March 9, 2027	Fundamentals of communication as they apply to a Small Retail Business Owner	Communication Processes - KT0110 — Types of Business Communication
43	Knowledge	March 10, 2027	Fundamentals of communication as they apply to a Small Retail Business Owner	Communication Processes - KT0112 — Professionalism in Business Communication
44	Knowledge	March 11, 2027	Fundamentals of communication as they apply to a Small Retail Business Owner	Communication Processes - KT0113 — People Diversity
45	Break	March 12, 2027		Break
46	Break	March 15, 2027		Break
47	Break	March 16, 2027		Break
48	Break	March 17, 2027		Break
49	Break	March 18, 2027		Break
50	Saturday Session	March 20, 2027		Saturday Consolidation Session
51	Knowledge	March 23, 2027	Fundamentals of Customer Service applicable to a Small Retail Business Owner	Fundamentals of Customer Service - KT0101 — Types of Customers
52	Knowledge	March 24, 2027	Fundamentals of Customer Service applicable to a Small Retail Business Owner	Fundamentals of Customer Service - KT0103 — Attracting and Retaining Customers
53	Knowledge	March 25, 2027	Fundamentals of Customer Service applicable to a Small Retail Business Owner	Fundamentals of Customer Service - KT0104 — Building Rapport with Customers
54	Knowledge	March 30, 2027	Fundamentals of Customer Service applicable to a Small Retail Business Owner	Fundamentals of Customer Service - KT0106 — Effective Communication When Interacting with Customers
55	Knowledge	March 31, 2027	Fundamentals of Customer Service applicable to a Small Retail Business Owner	Fundamentals of Customer Service - KT0107 — Handling and Resolving Complaints
56	Knowledge	April 1, 2027	Fundamentals of Customer Service applicable to a Small Retail Business Owner	Fundamentals of Customer Service - KT0108 — Different Ways of Communicating with Customers
57	Knowledge	April 2, 2027	Fundamentals of Customer Service applicable to a Small Retail Business Owner	Fundamentals of Customer Service - KT0109 — Negotiation Skills and Conflict Resolution
58	Knowledge	April 5, 2027	Fundamentals of Customer Service applicable to a Small Retail Business Owner	Fundamentals of Customer Service - KT0110 — Assertiveness in Customer Service
59	Knowledge	April 6, 2027	Fundamentals of Customer Service applicable to a Small Retail Business Owner	Fundamentals of Customer Service - KT0111 — Cultural Diversity and Socio-Economic Background
60	Knowledge	April 7, 2027	Fundamentals of Customer Service applicable to a Small Retail Business Owner	Fundamentals of Customer Service - KT0112 — Customers as the 'Life Blood of the Business'
61	Knowledge	April 8, 2027	Fundamentals of Customer Service applicable to a Small Retail Business Owner	Fundamentals of Customer Service - KT0113 — Establishing a Team
62	Knowledge	April 9, 2027	Fundamentals of Customer Service applicable to a Small Retail Business Owner	Fundamentals of Customer Service - KT0102 — Customer Service Standards
63	Knowledge	April 12, 2027	Fundamentals of Customer Service applicable to a Small Retail Business Owner	Fundamentals of Customer Service - KT0105 — Ensuring Customer Loyalty
64	Knowledge	April 13, 2027	Fundamentals of Customer Service applicable to a Small Retail Business Owner	Fundamentals of Sales and Selling Skills - KT0202 — Packaging Material
65	Knowledge	April 14, 2027	Fundamentals of Customer Service applicable to a Small Retail Business Owner	Fundamentals of Sales and Selling Skills - KT0203 — Selling Goods: Platforms, Strategies and Techniques
66	Knowledge	April 15, 2027	Fundamentals of Customer Service applicable to a Small Retail Business Owner	Fundamentals of Sales and Selling Skills - KT0204 — External Factors Impacting the Business
67	Knowledge	April 16, 2027	Fundamentals of Customer Service applicable to a Small Retail Business Owner	Fundamentals of Sales and Selling Skills - KT0205 — Closing a Deal
68	Knowledge	April 19, 2027	Fundamentals of Customer Service applicable to a Small Retail Business Owner	Fundamentals of Sales and Selling Skills - KT0207 — Transaction Documents
69	Knowledge	April 20, 2027	Fundamentals of Customer Service applicable to a Small Retail Business Owner	Fundamentals of Sales and Selling Skills - KT0208 — After-Sale Customer Service
70	Knowledge	April 21, 2027	Fundamentals of Customer Service applicable to a Small Retail Business Owner	Fundamentals of Sales and Selling Skills - KT0209 — Applicable Legislation: CPA, POPI and Others
71	Knowledge	April 22, 2027	Fundamentals of Customer Service applicable to a Small Retail Business Owner	Fundamentals of Sales and Selling Skills - KT0201 — Marketing and Advertising: Ways and Marketing Material
72	Knowledge	April 23, 2027	Fundamentals of Customer Service applicable to a Small Retail Business Owner	Fundamentals of Sales and Selling Skills - KT0206 — Customer Payment Methods
73	Knowledge	April 26, 2027	Fundamentals of Customer Service applicable to a Small Retail Business Owner	Professionalism and Ethical Behaviour in Relation to Customer Service - KT0301 — Ethics, Values and Morals in a Business
74	Knowledge	April 28, 2027	Fundamentals of Customer Service applicable to a Small Retail Business Owner	Professionalism and Ethical Behaviour in Relation to Customer Service - KT0303 — Legislation for Handling Customer Information: The POPI Act
75	Knowledge	April 29, 2027	Fundamentals of Customer Service applicable to a Small Retail Business Owner	Professionalism and Ethical Behaviour in Relation to Customer Service - KT0302 — Professionalism as It Applies to the Business
76	Knowledge	April 30, 2027	Fundamentals of Customer Service applicable to a Small Retail Business Owner	Creation and Provision of a Safe and Secure Business Environment - KT0301 — Basic Safety and Security Within a Business Environment
77	Knowledge	May 3, 2027	Fundamentals of Customer Service applicable to a Small Retail Business Owner	Creation and Provision of a Safe and Secure Business Environment - KT0302 — Safety In and Around Business Premises
78	Knowledge	May 4, 2027	Fundamentals of Customer Service applicable to a Small Retail Business Owner	Creation and Provision of a Safe and Secure Business Environment - KT0303 — Security Measures to Mitigate Security Risks
79	Knowledge	May 5, 2027	Fundamentals of Customer Service applicable to a Small Retail Business Owner	Creation and Provision of a Safe and Secure Business Environment - KT0304 — Basic First Aid Requirements
80	Knowledge	May 6, 2027	Fundamentals of Customer Service applicable to a Small Retail Business Owner	Creation and Provision of a Safe and Secure Business Environment - KT0306 — Housekeeping Standards
81	Knowledge	May 7, 2027	Fundamentals of Customer Service applicable to a Small Retail Business Owner	Creation and Provision of a Safe and Secure Business Environment - KT0307 — Environmental Health
82	Knowledge	May 10, 2027	Fundamentals of Customer Service applicable to a Small Retail Business Owner	Creation and Provision of a Safe and Secure Business Environment - KT0305 — Application of the Relevant Section of the OHS Act
83	Break	May 11, 2027		Break
84	Break	May 12, 2027		Break
85	Break	May 13, 2027		Break
86	Break	May 14, 2027		Break
87	Break	May 17, 2027		Break
88	Knowledge	May 18, 2027	Basic Financial Management in a small retail business	Sources of Business Capital (Finance) - KT0101 — Origin of Business Capital
89	Knowledge	May 19, 2027	Basic Financial Management in a small retail business	Sources of Business Capital (Finance) - KT0102 — Loans
90	Knowledge	May 20, 2027	Basic Financial Management in a small retail business	Sources of Business Capital (Finance) - KT0103 — Interest on Loans
91	Knowledge	May 21, 2027	Basic Financial Management in a small retail business	Basic Financial Management - KT0201 — Basic Financial Management
92	Knowledge	May 24, 2027	Basic Financial Management in a small retail business	Basic Financial Management - KT0202 — Cash Flow Management
93	Knowledge	May 25, 2027	Basic Financial Management in a small retail business	Basic Financial Management - KT0203 — Business Finances vs Personal Finances
94	Knowledge	May 26, 2027	Basic Financial Management in a small retail business	Basic Financial Management - KT0205 — Analysis of Income and Expenditure
95	Knowledge	May 27, 2027	Basic Financial Management in a small retail business	Basic Financial Management - KT0206 — Salaries or Wages
96	Knowledge	May 28, 2027	Basic Financial Management in a small retail business	Basic Financial Management - KT0207 — Bills and Taxes
97	Knowledge	May 31, 2027	Basic Financial Management in a small retail business	Basic Financial Management - KT0208 — Profit and Loss (Income and Expenditure)
98	Knowledge	June 1, 2027	Basic Financial Management in a small retail business	Basic Financial Management - KT0209 — Break-Even Point
99	Knowledge	June 2, 2027	Basic Financial Management in a small retail business	Basic Financial Management - KT0204 — Types of Budgeting Methods and Projections
100	Break	June 3, 2027		Break
101	Break	June 4, 2027		Break
102	Break	June 7, 2027		Break
103	Break	June 8, 2027		Break
104	Break	June 9, 2027		Break
105	Saturday Session	June 12, 2027		Saturday Consolidation Session
106	Knowledge	June 14, 2027	Procurement and stock control in a small retail business	Goods Procurement - KT0101 — Planning for the Procurement Process
107	Knowledge	June 15, 2027	Procurement and stock control in a small retail business	Goods Procurement - KT0102 — Supply Chain, Role-Players and Supplier Selection
108	Knowledge	June 17, 2027	Procurement and stock control in a small retail business	Goods Procurement - KT0103 — Procuring Goods
109	Knowledge	June 18, 2027	Procurement and stock control in a small retail business	Goods Procurement - KT0104 — Supplier Payment Methods
110	Knowledge	June 21, 2027	Procurement and stock control in a small retail business	Goods Procurement - KT0105 — Transportation and Delivery of Goods
111	Knowledge	June 22, 2027	Procurement and stock control in a small retail business	Goods Procurement - KT0106 — Pricing Models: Application
112	Knowledge	June 23, 2027	Procurement and stock control in a small retail business	Goods Procurement - KT0107 — Record Keeping
113	Knowledge	June 24, 2027	Procurement and stock control in a small retail business	Management or Maintenance of Stock Levels - KT0201 — Minimum Stock Levels Required
114	Practical	June 25, 2027	Maintain and maintain customer service in a small retail business environment	Maintain relationships with customers
115	Practical	June 28, 2027	Maintain and maintain customer service in a small retail business environment	Maintain an ethical and professional conduct when interacting with customers
116	Practical	June 29, 2027	Market and sell products and /or services to customers	Identify the target market
117	Practical	June 30, 2027	Market and sell products and /or services to customers	Market/ promote the establishment’s goods and / or services
118	Practical	July 1, 2027	Market and sell products and /or services to customers	Sell the establishment’s goods and / or services
119	Practical	July 2, 2027	Manage, control and record small retail business financials	Develop and manage the small retail business budget
120	Practical	July 5, 2027	Manage, control and record small retail business financials	Perform financial transactions
121	Practical	July 6, 2027	Manage, control and record small retail business financials	Develop the small retail business financials
122	Practical	July 7, 2027	Procure goods and manage stock levels	Procure goods
123	Practical	July 8, 2027	Procure goods and manage stock levels	Manage stock levels
124	Practical	July 9, 2027	Perform Basic human resources functions within the scope of a small retail business	Recruit staff members and manage their performance and conduct
1	Workplace	Jan. 11, 2027	Customer service maintenance in a small retail business environment	Apply appropriate ways of identifying new customers and maintaining relationships with a variety of customers (including new and existing) at least twice per week over a period of a month
2	Workplace	Jan. 18, 2027	Customer service maintenance in a small retail business environment	Display ethical and professional conduct when interacting with customers, on an ongoing basis, for the duration of the work experience module
3	Workplace	Jan. 25, 2027	Marketing and selling products and /or services to customers	Conduct at least one (1) survey for a period of one (1) month to identify the target market and gather information about your competitors which will inform your competitive edge
4	Workplace	Feb. 1, 2027	Marketing and selling products and /or services to customers	Run at least two marketing/ promotion activities over the period of one month, to create awareness throughout the target market
5	Workplace	Feb. 8, 2027	Marketing and selling products and /or services to customers	Sell a variety of the establishment’s goods and / or services and secure at least five sales per week over a period of a month
6	Workplace	Feb. 15, 2027	Processes related to the management, controlling and recording of small retail business financials	Conduct at least one (1) market research assignment over a period of two (2) weeks and use the information gathered to develop budgets and projections for your small business
7	Workplace	Feb. 22, 2027	Processes related to the management, controlling and recording of small retail business financials	Perform at least five (5) financial transactions over a period of one (1) month and develop one set of financial statements reflecting actual income and expenditure covering the same period
8	Workplace	March 1, 2027	Goods Procurement and stock level management	Procure goods for your small retail business at least once per week over a period of one (1) month
9	Workplace	March 8, 2027	Goods Procurement and stock level management	Perform stock taking at least twice during the duration of the work experience module; and manage stock levels
10	Workplace	March 15, 2027	Basic human resources functions within the scope of a small retail business	Recruit, select, hire and orientate at least one staff member in a small retail business during the implementation of the work experience module
11	Workplace	March 22, 2027	Basic human resources functions within the scope of a small retail business	Perform basic human resources operations to monitor staff performance and compliance to organisational policies and procedures during the implementation of the work experience module

Running this for a group of 20 or more? We can scope the schedule to exactly the modules your group needs, at a pace that suits your group - get in touch.