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Facilitated training Training towards QCTO occupational qualifications, delivered by your RMK facilitator, with workplace practice. Our QCTO accreditation is in progress. Learn in your community, with RMK facilitators.

Franchise Manager - real dates and module/chapter titles, every module, both Knowledge/Practical and Workplace.

This is the real schedule only - dates, module names, and break weeks. Want to see what a lesson actually looks like? See the Free Preview, no cost, no signup.

Day Track Date Module Content
1 Knowledge July 20, 2026 Business Ethics and Etiquette Ethics in the workplace - Ethical management
2 Knowledge July 21, 2026 Business Ethics and Etiquette Ethics in the workplace - Ethical issues in the workplace
3 Knowledge July 22, 2026 Business Ethics and Etiquette Ethics in the workplace - Ethical decision making
4 Knowledge July 23, 2026 Business Ethics and Etiquette Ethics in the workplace - Unethical behaviour
5 Knowledge July 24, 2026 Business Ethics and Etiquette Ethics in the workplace - Preventative measures to address unethical behaviour
6 Knowledge July 27, 2026 Business Ethics and Etiquette Codes of conduct and ethics - Codes of conduct
7 Knowledge July 28, 2026 Business Ethics and Etiquette Codes of conduct and ethics - Values and ethics
8 Knowledge July 29, 2026 Business Ethics and Etiquette Codes of conduct and ethics - Ethics and corporate governance
9 Knowledge July 30, 2026 Business Ethics and Etiquette Business etiquette - Concept and importance of etiquette; honouring your working environment
10 Knowledge July 31, 2026 Business Ethics and Etiquette Business etiquette - Positive attitude and professionalism; networking for success
11 Knowledge Aug. 3, 2026 Business Ethics and Etiquette Business etiquette - Carrying yourself professionally; meeting, greeting, body language and image
12 Knowledge Aug. 4, 2026 Business Ethics and Etiquette Business etiquette - Email etiquette
13 Knowledge Aug. 5, 2026 Business Ethics and Etiquette Business etiquette - Telephone etiquette; ways of closing an interaction
14 Knowledge Aug. 6, 2026 Business Ethics and Etiquette Time and self-management - Definition and goal of time management
15 Knowledge Aug. 7, 2026 Business Ethics and Etiquette Time and self-management - The important/urgent time matrix
16 Knowledge Aug. 10, 2026 Business Ethics and Etiquette Time and self-management - Management tips for better time management
17 Knowledge Aug. 11, 2026 Business Ethics and Etiquette Time and self-management - Definition of emotional intelligence and its relationship to self-management
18 Knowledge Aug. 12, 2026 Business Ethics and Etiquette Time and self-management - Characteristics of poor time management; barriers to effective time management
19 Knowledge Aug. 13, 2026 Business Ethics and Etiquette Time and self-management - Common time wasters and how to manage them; managing a diary, including electronically
20 Break Aug. 14, 2026 Break
21 Break Aug. 17, 2026 Break
22 Break Aug. 18, 2026 Break
23 Break Aug. 19, 2026 Break
24 Knowledge Aug. 20, 2026 Workplace Dynamics Diversity in the workplace - Diversity and the dimensions of diversity
25 Knowledge Aug. 21, 2026 Workplace Dynamics Diversity in the workplace - Diversity versus culture, employment equity and standards
26 Knowledge Aug. 24, 2026 Workplace Dynamics Diversity in the workplace - Factors contributing to diversity; barriers affecting diversity
27 Knowledge Aug. 25, 2026 Workplace Dynamics Diversity in the workplace - Management practices ensuring respect and fair treatment
28 Knowledge Aug. 26, 2026 Workplace Dynamics Team dynamics in the workplace - The value of working as a team
29 Knowledge Aug. 27, 2026 Workplace Dynamics Team dynamics in the workplace - Team norms, ground rules and team contracts
30 Knowledge Aug. 28, 2026 Workplace Dynamics Team dynamics in the workplace - Building team trust
31 Knowledge Aug. 31, 2026 Workplace Dynamics Team dynamics in the workplace - Team player styles and their effective use
32 Knowledge Sept. 1, 2026 Workplace Dynamics Team dynamics in the workplace - The role of communication skills in building and maintaining team atmosphere
33 Knowledge Sept. 2, 2026 Workplace Dynamics Team dynamics in the workplace - Stages of team development, and helping a team move through them
34 Knowledge Sept. 3, 2026 Workplace Dynamics Team dynamics in the workplace - Ways team members can be involved and grow within a team setting
35 Break Sept. 4, 2026 Break
36 Break Sept. 7, 2026 Break
37 Break Sept. 8, 2026 Break
38 Break Sept. 9, 2026 Break
39 Saturday Session Sept. 12, 2026 Saturday Consolidation Session
40 Knowledge Sept. 14, 2026 Leadership and Management Principles Leadership - Principles of leadership
41 Knowledge Sept. 15, 2026 Leadership and Management Principles Leadership - Leadership styles and associated behaviours
42 Knowledge Sept. 16, 2026 Leadership and Management Principles Leadership - Leadership and management — the difference
43 Knowledge Sept. 17, 2026 Leadership and Management Principles Managing a team - Team formation and dynamics; productive work teams
44 Knowledge Sept. 18, 2026 Leadership and Management Principles Managing a team - Delegation, and responsibility versus accountability
45 Knowledge Sept. 21, 2026 Leadership and Management Principles Managing a team - Team performance targets and standards; the importance of motivation
46 Knowledge Sept. 22, 2026 Leadership and Management Principles Managing a team - Obtaining buy-in; communicating expectations
47 Knowledge Sept. 23, 2026 Leadership and Management Principles Leadership and decision making - Types of decision making
48 Knowledge Sept. 24, 2026 Leadership and Management Principles Leadership and decision making - Process of decision making
49 Knowledge Sept. 25, 2026 Leadership and Management Principles Leadership and decision making - Context of decision making; a systems approach
50 Knowledge Sept. 28, 2026 Leadership and Management Principles Fundamental management principles - Planning: concept, types of plans, and importance
51 Knowledge Sept. 29, 2026 Leadership and Management Principles Fundamental management principles - Leading as a management task: motivation, trust, respect and ethics
52 Knowledge Sept. 30, 2026 Leadership and Management Principles Fundamental management principles - Organising: concepts, delegating and authority, structuring work
53 Knowledge Oct. 1, 2026 Leadership and Management Principles Fundamental management principles - Controlling: concepts, processes, focus, areas and levels
54 Break Oct. 2, 2026 Break
55 Break Oct. 5, 2026 Break
56 Break Oct. 6, 2026 Break
57 Break Oct. 7, 2026 Break
58 Knowledge Oct. 8, 2026 Risk Management Theory Fundamentals of risks - Concepts of risk and risk management
59 Knowledge Oct. 9, 2026 Risk Management Theory Fundamentals of risks - Risk management strategy, and its importance and benefits
60 Knowledge Oct. 12, 2026 Risk Management Theory Fundamentals of risks - Sources of risk and their likely operational impact
61 Knowledge Oct. 13, 2026 Risk Management Theory Fundamentals of risks - Strategic, operational and project-based risk; risk process stages
62 Knowledge Oct. 14, 2026 Risk Management Theory Fundamentals of risks - Risk management, strategic objectives, and building a risk-aware culture
63 Knowledge Oct. 15, 2026 Risk Management Theory Fundamentals of risks - Third-party resources, insurance, and technology-related risk
64 Knowledge Oct. 16, 2026 Risk Management Theory Fundamentals of risks - Stakeholders' role in risk management; the risk register; charts and reporting formats
65 Knowledge Oct. 19, 2026 Risk Management Theory Risk analysis - Qualitative and quantitative risk analysis
66 Knowledge Oct. 20, 2026 Risk Management Theory Risk analysis - Internal versus external risk categorisation; monetary impact analysis
67 Knowledge Oct. 21, 2026 Risk Management Theory Risk analysis - Rating risks: methods and factors
68 Knowledge Oct. 22, 2026 Risk Management Theory Risk analysis - Risk identification and documentation
69 Knowledge Oct. 23, 2026 Risk Management Theory Mitigation plans - Importance and elements of a mitigation plan
70 Knowledge Oct. 26, 2026 Risk Management Theory Mitigation plans - Revision of mitigation plans
71 Knowledge Oct. 27, 2026 Risk Management Theory Mitigation plans - The four basic risk responses; developing a risk response plan
72 Knowledge Oct. 28, 2026 Risk Management Theory Mitigation plans - Business continuity, implementation, and contingency plans
73 Break Oct. 29, 2026 Break
74 Break Oct. 30, 2026 Break
75 Break Nov. 2, 2026 Break
76 Break Nov. 3, 2026 Break
77 Saturday Session Nov. 7, 2026 Saturday Consolidation Session
78 Knowledge Nov. 9, 2026 Franchise Contractual and Legal Relationships Relationship between franchisor and franchisee - Definition of a franchise; categories and types of franchising arrangement
79 Knowledge Nov. 10, 2026 Franchise Contractual and Legal Relationships Relationship between franchisor and franchisee - Legislative environment; the Consumer Protection Act
80 Knowledge Nov. 11, 2026 Franchise Contractual and Legal Relationships Relationship between franchisor and franchisee - Different franchisee ownership arrangements; intellectual property issues
81 Knowledge Nov. 12, 2026 Franchise Contractual and Legal Relationships Relationship between franchisor and franchisee - Dispute resolution options; the role of a legal advisor
82 Knowledge Nov. 13, 2026 Franchise Contractual and Legal Relationships Relationship between franchisor and franchisee - The role of a franchisor; the role of a franchisee
83 Knowledge Nov. 16, 2026 Franchise Contractual and Legal Relationships Governance and contractual management/agreements - Disclosure documents
84 Knowledge Nov. 17, 2026 Franchise Contractual and Legal Relationships Governance and contractual management/agreements - Confidentiality agreements (NDAs)
85 Knowledge Nov. 18, 2026 Franchise Contractual and Legal Relationships Governance and contractual management/agreements - The franchise agreement, and its main provisions
86 Knowledge Nov. 19, 2026 Franchise Contractual and Legal Relationships Governance and contractual management/agreements - Partnership / joint venture agreements
87 Knowledge Nov. 20, 2026 Franchise Contractual and Legal Relationships Governance and contractual management/agreements - Supplier contracts; employment contracts; lease agreements
88 Knowledge Nov. 23, 2026 Franchise Contractual and Legal Relationships The franchise operations manual and management - Definition, purpose and components of the operations manual
89 Knowledge Nov. 24, 2026 Franchise Contractual and Legal Relationships The franchise operations manual and management - Quality control; termination of a franchise agreement
90 Knowledge Nov. 25, 2026 Franchise Contractual and Legal Relationships The franchise operations manual and management - Dispute resolution and common areas of conflict
91 Knowledge Nov. 26, 2026 Franchise Contractual and Legal Relationships The franchise operations manual and management - Reasonableness of clauses; post-termination issues and non-competition
92 Knowledge Nov. 27, 2026 Franchise Contractual and Legal Relationships The franchise operations manual and management - Free interchange of ideas; the role of initial and ongoing training
93 Break Nov. 30, 2026 Break
94 Break Dec. 1, 2026 Break
95 Break Dec. 2, 2026 Break
96 Break Dec. 3, 2026 Break
97 Knowledge Dec. 4, 2026 Operations and Systems Planning Processes Strategic planning - Meaning and purpose of strategic planning; difference from operational planning
98 Knowledge Dec. 7, 2026 Operations and Systems Planning Processes Strategic planning - Prioritising and formulating objectives; managing, reviewing and revising the plan
99 Knowledge Dec. 8, 2026 Operations and Systems Planning Processes Strategic planning - Standard sections of a strategic plan
100 Knowledge Dec. 9, 2026 Operations and Systems Planning Processes Strategic planning - Determining strategic position; mission, vision and goals
101 Knowledge Dec. 10, 2026 Operations and Systems Planning Processes Business operations strategies - Nature and purpose of a business operations strategy
102 Knowledge Dec. 11, 2026 Operations and Systems Planning Processes Business operations strategies - Common types of business strategy
103 Knowledge Dec. 14, 2026 Operations and Systems Planning Processes Business operations strategies - Key points when designing and executing an operations strategy
104 Knowledge Dec. 15, 2026 Operations and Systems Planning Processes Operational planning - Meaning, purpose and benefits of operational planning
105 Knowledge Dec. 16, 2026 Operations and Systems Planning Processes Operational planning - Tools for developing and monitoring operational plans
106 Knowledge Dec. 17, 2026 Operations and Systems Planning Processes Operational planning - Elements of a functional operational plan
107 Knowledge Dec. 18, 2026 Operations and Systems Planning Processes Operational planning - Operational plans and project management; advantages and disadvantages
108 Break Dec. 21, 2026 Break
109 Break Dec. 22, 2026 Break
110 Break Dec. 23, 2026 Break
111 Break Dec. 24, 2026 Break
112 Saturday Session Dec. 26, 2026 Saturday Consolidation Session
113 Knowledge Dec. 28, 2026 Managing and Monitoring Performance of a Franchise Effective franchise management - The concept of a franchise as a business
114 Knowledge Dec. 29, 2026 Managing and Monitoring Performance of a Franchise Effective franchise management - Elements critical to successfully managing a franchise
115 Knowledge Dec. 30, 2026 Managing and Monitoring Performance of a Franchise Effective franchise management - The role of the franchise manual
116 Knowledge Dec. 31, 2026 Managing and Monitoring Performance of a Franchise Effective franchise management - Ten practices for effective franchise management
117 Knowledge Jan. 11, 2027 Managing and Monitoring Performance of a Franchise Measures to analyse operation performance - Customer-focused metrics
118 Knowledge Jan. 12, 2027 Managing and Monitoring Performance of a Franchise Measures to analyse operation performance - Operational metrics
119 Knowledge Jan. 13, 2027 Managing and Monitoring Performance of a Franchise Development and monitoring of action plans - Development, components, and monitoring of an action plan
120 Knowledge Jan. 14, 2027 Managing and Monitoring Performance of a Franchise Types of visits and purpose - Types of visits and their purposes
121 Knowledge Jan. 15, 2027 Managing and Monitoring Performance of a Franchise Types of visits and purpose - Reasons for marketing, sales and merchandising visits
122 Knowledge Jan. 18, 2027 Managing and Monitoring Performance of a Franchise Business process management - Concept, components, drivers and functional goals of business process management
123 Knowledge Jan. 19, 2027 Managing and Monitoring Performance of a Franchise Business process management - Best practices for business process management
124 Knowledge Jan. 20, 2027 Managing and Monitoring Performance of a Franchise Business process management - Business organograms and their relationship to processes and reporting
125 Knowledge Jan. 21, 2027 Managing and Monitoring Performance of a Franchise Business systems - Definition; core business systems to run a franchise
126 Knowledge Jan. 22, 2027 Managing and Monitoring Performance of a Franchise Business systems - Challenges and best practices in implementing business systems
127 Knowledge Jan. 25, 2027 Managing and Monitoring Performance of a Franchise Business reporting - The importance of business reporting; its relationship to performance management
128 Knowledge Jan. 26, 2027 Managing and Monitoring Performance of a Franchise Business reporting - The importance of reporting cycles
129 Knowledge Jan. 27, 2027 Managing and Monitoring Performance of a Franchise Supply chain management - Lean thinking; lean and agile supply chains by variety and volume
130 Knowledge Jan. 28, 2027 Managing and Monitoring Performance of a Franchise Supply chain management - Matching supply with demand; statistical forecasting
131 Knowledge Jan. 29, 2027 Managing and Monitoring Performance of a Franchise Supply chain management - Measuring supply chain performance: KPIs, surveys, and balanced scorecards
132 Knowledge Feb. 1, 2027 Managing and Monitoring Performance of a Franchise Human capacity management - Recruitment models; selection criteria; job descriptions
133 Knowledge Feb. 2, 2027 Managing and Monitoring Performance of a Franchise Human capacity management - Labour, employee and industrial relations; the importance of employee relations
134 Knowledge Feb. 3, 2027 Managing and Monitoring Performance of a Franchise Human capacity management - Disciplinary codes; grievance procedures
135 Knowledge Feb. 4, 2027 Managing and Monitoring Performance of a Franchise Human capacity management - Induction; skills development planning; talent management
136 Knowledge Feb. 5, 2027 Managing and Monitoring Performance of a Franchise Records and information management - Legislative requirements for companies
137 Knowledge Feb. 8, 2027 Managing and Monitoring Performance of a Franchise Records and information management - Evaluating records and information handling practices
138 Break Feb. 9, 2027 Break
139 Break Feb. 10, 2027 Break
140 Break Feb. 11, 2027 Break
141 Break Feb. 12, 2027 Break
142 Knowledge Feb. 15, 2027 Financial Management Theory Financial concepts and analysis - Core financial concepts: equity, assets, liability, time value of money
143 Knowledge Feb. 16, 2027 Financial Management Theory Financial concepts and analysis - Types of ratios and their interpretation
144 Knowledge Feb. 17, 2027 Financial Management Theory Financial concepts and analysis - Types and purposes of financial statements
145 Knowledge Feb. 18, 2027 Financial Management Theory Financial concepts and analysis - Users, purpose and importance of financial analysis
146 Knowledge Feb. 19, 2027 Financial Management Theory Costs and costing - Costing principles across trading, retail, manufacturing and service ventures
147 Knowledge Feb. 22, 2027 Financial Management Theory Costs and costing - Breakeven point and mark-up for pricing
148 Knowledge Feb. 23, 2027 Financial Management Theory Costs and costing - Factors influencing pricing
149 Knowledge Feb. 24, 2027 Financial Management Theory Costs and costing - Costing and cost estimates; cost control
150 Knowledge Feb. 25, 2027 Financial Management Theory Costs and costing - Return on investment; internal failure, external failure and appraisal cost
151 Knowledge Feb. 26, 2027 Financial Management Theory Budgeting and budgetary control - Types of budgets and budget cycles; methodologies for creating a budget
152 Knowledge March 1, 2027 Financial Management Theory Budgeting and budgetary control - Sources of finance; the working capital cycle
153 Knowledge March 2, 2027 Financial Management Theory Budgeting and budgetary control - Inventory management and control techniques
154 Knowledge March 3, 2027 Financial Management Theory Budgeting and budgetary control - Sources of financial data for budget preparation
155 Knowledge March 4, 2027 Financial Management Theory Budgeting and budgetary control - External and internal scenarios affecting budget projections; sensitivity analysis
156 Break March 5, 2027 Break
157 Break March 8, 2027 Break
158 Break March 9, 2027 Break
159 Break March 10, 2027 Break
160 Saturday Session March 13, 2027 Saturday Consolidation Session
161 Knowledge March 15, 2027 Theory of Growing a Business Enterprise analysis - Developing a business strategy; its relationship to the value chain and its components
162 Knowledge March 16, 2027 Theory of Growing a Business Enterprise analysis - Tools for identifying strengths and weaknesses
163 Knowledge March 17, 2027 Theory of Growing a Business Enterprise analysis - The value chain across different industries
164 Knowledge March 18, 2027 Theory of Growing a Business Business expansion options - Challenges associated with growing a business
165 Knowledge March 19, 2027 Theory of Growing a Business Business expansion options - Methods of growth
166 Knowledge March 23, 2027 Theory of Growing a Business Franchise feasibility examination - Determining feasibility; minimum requirements to be franchisable
167 Knowledge March 24, 2027 Theory of Growing a Business Franchise feasibility examination - The underlying business, and whether it can be successfully duplicated
168 Knowledge March 25, 2027 Theory of Growing a Business Franchise feasibility examination - Consistency across locations, and the assessments required to confirm it
169 Knowledge March 30, 2027 Theory of Growing a Business Franchise feasibility examination - Specialised skills or licensing requirements; marketability
170 Knowledge March 31, 2027 Theory of Growing a Business Franchise feasibility examination - Support systems, fees, and the difficulty of setting them
171 Knowledge April 1, 2027 Theory of Growing a Business Franchise feasibility examination - Available markets and critical mass; the broader purpose of a feasibility examination
172 Knowledge April 2, 2027 Theory of Growing a Business Market research - Definition and purpose of market research; when it should be performed
173 Knowledge April 5, 2027 Theory of Growing a Business Market research - The five basic forms of market research
174 Knowledge April 6, 2027 Theory of Growing a Business Market research - Types of surveys
175 Break April 7, 2027 Break
176 Break April 8, 2027 Break
177 Break April 9, 2027 Break
178 Break April 12, 2027 Break
179 Knowledge April 13, 2027 Theory of Customer Relationship Management (CRM) Customers and customer relationship management (CRM) - Your customers: brand awareness, experience, and managing expectations
180 Knowledge April 14, 2027 Theory of Customer Relationship Management (CRM) Customers and customer relationship management (CRM) - What is CRM: practice and software category
181 Knowledge April 15, 2027 Theory of Customer Relationship Management (CRM) Customers and customer relationship management (CRM) - Franchise CRM compared to typical CRM; the hub-and-spoke model
182 Knowledge April 16, 2027 Theory of Customer Relationship Management (CRM) Customers and customer relationship management (CRM) - Franchisor visibility into franchisee performance; best practices; franchise CRM tools
183 Knowledge April 19, 2027 Theory of Customer Relationship Management (CRM) Customer services - Customer expectations: concept, determination methods, and importance
184 Knowledge April 20, 2027 Theory of Customer Relationship Management (CRM) Customer services - Customer profiling: importance and methods
185 Knowledge April 21, 2027 Theory of Customer Relationship Management (CRM) Customer services - Monitoring customer expectations: importance and methods
186 Knowledge April 22, 2027 Theory of Customer Relationship Management (CRM) Customer services - Value proposition; service standards; the relationship between them
187 Knowledge April 23, 2027 Theory of Customer Relationship Management (CRM) Customer feedback - Methods of obtaining customer feedback
188 Knowledge April 26, 2027 Theory of Customer Relationship Management (CRM) Customer feedback - Processes for capturing and evaluating feedback
189 Knowledge April 28, 2027 Theory of Customer Relationship Management (CRM) Customer feedback - Criteria for designing questionnaires
190 Break April 29, 2027 Break
191 Break April 30, 2027 Break
192 Break May 3, 2027 Break
193 Break May 4, 2027 Break
194 Saturday Session May 8, 2027 Saturday Consolidation Session
195 Knowledge May 10, 2027 Marketing and Training Marketing and communication - The concept of franchise marketing
196 Knowledge May 11, 2027 Marketing and Training Marketing and communication - Digital marketing in franchising
197 Knowledge May 12, 2027 Marketing and Training Marketing and communication - Recruiting franchisees: website, networking, educational courses
198 Knowledge May 13, 2027 Marketing and Training Marketing and communication - Balancing franchisor-level and franchisee-level marketing
199 Knowledge May 14, 2027 Marketing and Training Training - The importance of training: shared values and goals under one umbrella
200 Knowledge May 17, 2027 Marketing and Training Training - Benefits of training
201 Knowledge May 18, 2027 Marketing and Training Training - Training methods: internet, videos, virtual sessions, on-site training
202 Knowledge May 19, 2027 Marketing and Training Training - The importance of ongoing and refresher training
203 Knowledge May 20, 2027 Marketing and Training Training - Stages of franchise training: initial, operations/procedures, ongoing, refresher
204 Practical May 21, 2027 Interpret Contractual Agreements and Develop Implementation Guidelines Define the scope of work
205 Practical May 24, 2027 Interpret Contractual Agreements and Develop Implementation Guidelines Define the processes to be followed
206 Practical May 25, 2027 Develop Operational and Evaluation Guidelines Develop and maintain the operations manual
207 Practical May 26, 2027 Develop Operational and Evaluation Guidelines Develop an operational guideline
208 Practical May 27, 2027 Develop Operational and Evaluation Guidelines Identify measurement instruments
209 Practical May 28, 2027 Develop Operational and Evaluation Guidelines Identify legal requirements
210 Practical May 31, 2027 Evaluate Business Compliance Develop a compliance evaluation template
211 Practical June 1, 2027 Evaluate Business Compliance Evaluate compliance with policies and procedures
212 Practical June 2, 2027 Evaluate Business Compliance Evaluate use of technology
213 Practical June 3, 2027 Develop Financial Plans and Analyse Financial Performance Draft budgets
214 Practical June 4, 2027 Develop Financial Plans and Analyse Financial Performance Manage budgets
215 Practical June 7, 2027 Develop Financial Plans and Analyse Financial Performance Calculate ratios
216 Practical June 8, 2027 Develop Financial Plans and Analyse Financial Performance Interpret management accounts
217 Practical June 9, 2027 Evaluate Business Performance Evaluate human capital performance
218 Practical June 10, 2027 Evaluate Business Performance Evaluate process performance
219 Practical June 11, 2027 Evaluate Business Performance Evaluate business compliance to risk management framework
220 Practical June 14, 2027 Develop and Evaluate Business Growth Opportunities Develop and assess business proposals
221 Practical June 15, 2027 Develop and Evaluate Business Growth Opportunities Develop and review sales and marketing plan
222 Practical June 17, 2027 Develop and Evaluate Business Growth Opportunities Evaluate product and service performance and sales
223 Practical June 18, 2027 Conduct Market Research Identify new products
224 Practical June 21, 2027 Conduct Market Research Identify new sites
225 Practical June 22, 2027 Manage Training Provision Produce a training plan
226 Practical June 23, 2027 Manage Training Provision Develop training material
227 Practical June 24, 2027 Manage Communication Processes Develop a communication strategy
228 Practical June 25, 2027 Manage Communication Processes Develop a communication plan and allocate budget
1 Workplace July 18, 2026 Processes for the Maintenance of Franchisee Contractual Framework Develop implementation guidelines
2 Workplace July 25, 2026 Processes for the Maintenance of Franchisee Contractual Framework Develop operational guidelines
3 Workplace Aug. 1, 2026 Processes for Evaluating Franchise Performance Evaluate business and process conformance and performance
4 Workplace Aug. 8, 2026 Processes for Evaluating Franchise Performance Evaluate financial performance
5 Workplace Aug. 15, 2026 Processes for Evaluating Franchise Performance Evaluate use of technology
6 Workplace Aug. 22, 2026 Processes for Identifying Business Growth Opportunities Conduct market research
7 Workplace Aug. 29, 2026 Processes for Identifying Business Growth Opportunities Evaluate product and service performance and sales
8 Workplace Sept. 5, 2026 Processes for Identifying Business Growth Opportunities Prepare a sales and marketing plan
9 Workplace Sept. 12, 2026 Processes for Identifying Business Growth Opportunities Develop and evaluate a business proposal
10 Workplace Sept. 19, 2026 Communication and Training Processes Related to Franchise Requirements Develop training plans and material in accordance with allocated budget
11 Workplace Sept. 26, 2026 Communication and Training Processes Related to Franchise Requirements Develop/review a communication plan and budget

Running this for a group of 20 or more? We can scope the schedule to exactly the modules your group needs, at a pace that suits your group - get in touch.

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