Chapter Name: Evaluate use of technology
Description:This module focuses on assessing the effectiveness and efficiency of technology used within the franchise system. It involves evaluating how well technology supports various business processes, including operations, customer service, inventory management, communication, and financial tracking. Franchise managers will learn to assess the alignment of technological tools with business objectives and ensure that technology investments are delivering value.
Purpuse:The purpose of this module is to equip franchise managers with the skills to evaluate the use of technology across the franchise network. By assessing the effectiveness of technological tools, managers can ensure that franchisees are using the right systems to improve operational efficiency, streamline processes, and enhance the customer experience. The evaluation helps to identify underperforming technologies or areas where new technology could provide a competitive advantage. Additionally, it ensures that franchisees are making the most of available technological resources, ultimately optimizing business performance and supporting sustainable growth.
Rational:The rationale behind evaluating the use of technology is to ensure that franchisees are leveraging technological tools effectively to support business operations and growth. As technology plays an increasingly important role in business, it is essential to assess how well it integrates with the franchise system’s processes and goals. Poorly implemented or outdated technology can lead to inefficiencies, increased costs, and missed opportunities, negatively affecting the franchise's performance. Regular evaluation helps identify technological gaps or challenges, enabling the franchise to stay ahead of industry trends and adopt more effective solutions.
Chapter Assessment
Expected Supporting Evidence:
Portfolio of Evidence 1: Record signed by supervisor - Supervisor confirmation that the learner reviewed and assessed the use of technology within the organization, including alignment with operational standards.
Portfolio of Evidence 2: Report on findings - A report presenting technology usage findings, analysis of gaps, compliance results, and proposed technological improvements.
Workplace Activities
Activity 1: Review evaluation criteria
Study the criteria used to assess technology usage in the business, such as functionality, efficiency, user-friendliness, and compliance. Summarize how each criterion applies to operations.
Activity 2: Observe the process of evaluating compliance in terms of the use of technology with regard to operations manual
Watch how a business evaluates its use of technology to ensure it matches the standards in the operations manual. Take notes on the process, tools used, and decisions made.