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Franchise Manager
Facilitated training Training towards QCTO occupational qualifications, delivered by your RMK facilitator, with workplace practice. Our QCTO accreditation is in progress. Learn in your community, with RMK facilitators.
The Advanced Occupational Certificate: Franchise Manager (121690) is a workplace-focused, QCTO-registered occupational qualification at NQF Level 6 that equips professionals with the practical skills to manage franchise operations, including compliance, financial control, business development, franchisee training, and brand management. Designed …
Three parts, as every QCTO qualification
What it is
About this qualification
The purpose of this qualification is to prepare a learner to function as a Franchise Manager. A Franchise Manager maintains relationships with and supports franchise partners, develops and maintains guidelines on franchisor policies and procedures and provides training, communicates promotions and other relevant information, evaluates franchisee performance and works with franchisees to continuously improve operations. A qualified learner will demonstrate the following key attributes: critical analysis, problem solving, decision making, analytical, synthesis, communication, systematic and technical
The development of this qualification was supported by the Franchise Association of South Africa. The franchise business model plays an important role within the economy and more businesses are exploring the opportunity to franchise. In South Africa, in 2017, there were approximately 630 franchise systems totalling 39 000 franchise outlets. At that point, they contributed 12.5% to the economy and provided work for 325 000 people. This tendency is bound to expand considering that only 6.5% of South Africa's SMEs were franchised, compared to 30% in developed economies in the world. Franchisees are also embedded in their local communities through their local supply chains. The sustainability of the franchise system depends largely on competent Franchise Managers at both franchisor and franchisee level. Competent Franchise Managers will thus benefit the sector, society and the economy as proper management ensures economic sustainability of the franchise.
Aspiring or current franchise managers, entrepreneurs considering franchising, and business professionals who want to work towards formal recognition of franchise management expertise - at both the franchisor and franchisee level.
Structure
The modules, in order
Knowledge is the theory, practical skills are the hands-on work, and workplace experience is done on the job.
Knowledge
- Business Ethics and Etiquette · 4 credits
- Workplace Dynamics · 2 credits
- Leadership and Management Principles · 4 credits
- Risk Management Theory · 4 credits
- Franchise Contractual and Legal Relationships · 9 credits
- Operations and Systems Planning Processes · 4 credits
- Managing and Monitoring Performance of a Franchise · 15 credits
- Financial Management Theory · 8 credits
- Theory of Growing a Business · 9 credits
- Theory of Customer Relationship Management (CRM) · 10 credits
- Marketing and Training · 5 credits
Practical skills
- Interpret Contractual Agreements and Develop Implementation Guidelines · 4 credits
- Develop Operational and Evaluation Guidelines · 5 credits
- Evaluate Business Compliance · 3 credits
- Develop Financial Plans and Analyse Financial Performance · 5 credits
- Evaluate Business Performance · 4 credits
- Develop and Evaluate Business Growth Opportunities · 3 credits
- Conduct Market Research · 3 credits
- Manage Training Provision · 3 credits
- Manage Communication Processes · 2 credits
Workplace experience
- Processes for the Maintenance of Franchisee Contractual Framework · 8 credits
- Processes for Evaluating Franchise Performance · 8 credits
- Processes for Identifying Business Growth Opportunities · 4 credits
- Communication and Training Processes Related to Franchise Requirements · 8 credits
How it helps you
What Franchise Manager does for you
The Franchise Manager programme trains you towards a QCTO occupational qualification and builds your expertise in managing franchise operations - from franchisee relationships and brand compliance to financial control and business development. South Africa's franchise sector already contributes over 12% to the economy and employs 325,000 people, with real room to grow - only 6.5% of SMEs are franchised here compared to 30% in developed economies. Competent Franchise Managers are what makes that growth sustainable.
Theory, practical skills and workplace experience together, so you are prepared for the real job.
QCTO occupational qualifications are recognised across South Africa. Certificates will be issued once our QCTO accreditation is confirmed.
The QCTO works with industry so qualifications stay relevant to what the job market needs now.
What we expect from you
Have these ready
What a host employer must have
Human Resource Requirements
- Supervisor/mentor should have a NQF Level 7 qualification and/or minimum relevant work experience of at least 2 years (Processes for the Maintenance of Franchisee Contractual Framework)
- Supervisor/mentor must have minimum relevant work experience of at least 2 years (Processes for Evaluating Franchise Performance)
- Supervisor/mentor must have minimum relevant work experience of at least 2 years (Processes for Identifying Business Growth Opportunities)
- Supervisor/mentor must have minimum relevant work experience of at least 2 years (Communication and Training Processes Related to Franchise Requirements)
Legal Requirements
- Work environment that meets minimum labour legislation compliance (Processes for the Maintenance of Franchisee Contractual Framework)
- Work environment that meets minimum labour legislation compliance (Processes for Evaluating Franchise Performance)
- Work environment that meets minimum labour legislation compliance (Processes for Identifying Business Growth Opportunities)
- Work environment that meets minimum labour legislation compliance (Communication and Training Processes Related to Franchise Requirements)
- Compliant and current health and safety audit report (Processes for the Maintenance of Franchisee Contractual Framework)
- Compliant and current health and safety audit report (Processes for Evaluating Franchise Performance)
- Compliant and current health and safety audit report (Processes for Identifying Business Growth Opportunities)
- Compliant and current health and safety audit report (Communication and Training Processes Related to Franchise Requirements)
Physical Requirements
- Functional Franchise (Processes for the Maintenance of Franchisee Contractual Framework)
- Functional Franchise (Processes for Evaluating Franchise Performance)
- Functional Franchise (Processes for Identifying Business Growth Opportunities)
- Functional Franchise (Communication and Training Processes Related to Franchise Requirements)
- Logbooks to capture learner progress against the work activities as per curriculum (Processes for the Maintenance of Franchisee Contractual Framework)
- Logbooks to capture learner progress against the work activities as per curriculum (Processes for Evaluating Franchise Performance)
- Logbooks to capture learner progress against the work activities as per curriculum (Processes for Identifying Business Growth Opportunities)
- Logbooks to capture learner progress against the work activities as per curriculum (Communication and Training Processes Related to Franchise Requirements)
- Log sheets for daily activities (Processes for the Maintenance of Franchisee Contractual Framework)
- Log sheets for daily activities (Processes for Evaluating Franchise Performance)
- Log sheets for daily activities (Processes for Identifying Business Growth Opportunities)
- Log sheets for daily activities (Communication and Training Processes Related to Franchise Requirements)
What you receive
Your results and your content
On Facilitated training each assessment is marked and shown in your account.
Certificates will be issued once our QCTO accreditation is confirmed. The QCTO issues the National Occupational Certificate after the external assessment.
The full qualification content as a PDF.
Download → Policies for learnersHow we register, support and assess you.
Read the policies →Two ways to learn
Free learning vs Facilitated training
| Free learning | Facilitated training | |
|---|---|---|
| Every daily lesson, in the app and on the website | Yes | Yes |
| Practice questions in the lessons | Yes | Yes, marked by your facilitator |
| Your RMK facilitator and group sessions | No | Yes |
| Workplace practice | No | Yes |
| Assessment and portfolio of evidence | No | Yes |
| Certificate | No | Certificates will be issued once our QCTO accreditation is confirmed. |
| Earn while you learn | No | Yes |
| HoneyGuide, your helper | Short answers | Full answers |
| Cost | Free | R 13,770.00 |
Stuck? Ask HoneyGuide. It answers from RMK's own guides and training material, and if it can't help, it connects you to a person.
Free learning: not accredited, no certificate or assessment. Training towards QCTO occupational qualifications, delivered by your RMK facilitator, with workplace practice. Our QCTO accreditation is in progress. Learn free first and upgrade any time: you keep your progress.
Franchise Manager
Facilitated training Training towards QCTO occupational qualifications, delivered by your RMK facilitator, with workplace practice. Our QCTO accreditation is in progress. Learn in your community, with RMK facilitators.
- 11 knowledge modules
- 9 practical modules
- 4 workplace modules
- Start at the next intake
Questions about tax or an invoice for your payment? Contact us before you pay: connect@rmkinstitute.co.za.
Questions about Franchise Manager
When do I start?
Register anytime. You always start at the beginning of the next intake, so you are never behind.
Can I try it first?
Yes. Start free learning: every daily lesson, free, at your own pace. Free learning: not accredited, no certificate or assessment. Upgrade to Facilitated training any time and keep your progress.
Has RMK's QCTO accreditation been confirmed?
Our QCTO accreditation is in progress. Certificates will be issued once our QCTO accreditation is confirmed. What this means
How am I assessed?
On Facilitated training your RMK facilitator and assessors assess your work, and QCTO qualifications end with an external summative assessment. Certificates will be issued once our QCTO accreditation is confirmed.
Who checks the quality of the training?
The QCTO (Quality Council for Trades and Occupations). It sets the standards training providers must meet, approves assessment centres and issues the National Occupational Certificate.