Chapter Name: Sell the establishment’s goods and / or services
Description:This chapter covers the principles and strategies for successfully closing sales and converting potential customers into buyers.
Purpuse:To equip business owners and employees with the necessary skills to effectively sell products or services, boosting revenue.
Rational:The ability to successfully sell products or services is critical for any retail business. It leads to higher revenue and profitability, ensuring the sustainability of the business.
Chapter Assessment
Scope of Practical Skill
Key Requirement 1: Record the transactions
Maintain accurate records of all sales for financial reporting.
Key Requirement 2: Apply costing and pricing models to price goods
Use formulas to calculate product cost and set a profitable selling price.
Key Requirement 3: Determine the most appropriate customer payment methods and terms including cash and credit
Choose suitable payment options based on customer behavior and business type.
Key Requirement 4: Determine the appropriate packaging to use
Select packaging that protects the product and appeals to customers.
Key Requirement 5: Determine different ways to sell goods (different selling platforms, strategies and techniques)
Explore both physical and digital methods for selling goods and techniques to boost sales.
Key Requirement 6: Close the sale
Complete a sale confidently and professionally, ensuring customer satisfaction.
Key Requirement 7: Issue transaction document(s)
Provide accurate proof of purchase (invoices, receipts, etc.).
Key Requirement 8: Render after sale customer service
Offer assistance or support after a sale to encourage repeat business.
Key Requirement 9: Apply legislation related to customers’ needs when interacting with customers
Follow customer protection laws when selling and handling complaints.
Assessment Questions
Assessment 1 : Costing and pricing models are applied to price goods
Learner must use appropriate formulas to set selling prices.
Assessment 2 : The most appropriate customer payment methods and terms including cash and credit, are determined
Learner must choose suitable payment options for customers.
Assessment 3 : The appropriate packaging to use is determined
Learner must select packaging that suits the product and appeals to customers.
Assessment 4 : Different ways to sell goods are determined
Learner must propose multiple sales channels and techniques.
Assessment 5 : The sale is closed
Learner must complete the final step of the sales process.
Assessment 6 : The transaction document is issued
Learner must provide a valid receipt, invoice, or slip.
Assessment 7 : The transaction is recorded
Learner must enter the sale into a manual or electronic system.
Assessment 8 : After sale customer service is rendered
Learner must demonstrate follow-up or support after purchase.
Assessment 9 : Legislation related to customers’ needs is applied when interacting with customers
Learner must show knowledge of customer protection laws.