Chapter Name: Recruit staff members and manage their performance and conduct

Description:This chapter covers the recruitment process, including sourcing candidates, interviewing, and managing employee performance and behavior.

Purpuse:To provide businesses with the knowledge and skills to effectively hire the right people and manage their performance.

Rational:Recruiting and managing the right staff is crucial for the success of a retail business. Skilled employees improve business efficiency, customer service, and overall productivity.

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Chapter Assessment

Scope of Practical Skill

Key Requirement 1: Identify potential staff members with the required skills for various jobs within the small retail business

Identify job roles and match skills required to candidates.

Key Requirement 2: Select and hire staff members

Choose and recruit the right candidate for the job.

Key Requirement 3: Orientate the newly appointed staff members

Introduce new staff to the business, processes, and team.

Key Requirement 4: Offer work-related training to staff members to improve performance

Improve employee performance through relevant training.

Key Requirement 5: Monitor staff performance and provide feedback and guidance

Evaluate and guide employee performance regularly.

Key Requirement 6: Apply the relevant legislative requirements to handle misconduct

Apply HR laws and procedures in cases of staff misconduct.

Key Requirement 7: Adhere to the relevant legislation when handling staff members' information

Ensure confidentiality and lawful processing of employee data.

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Assessment Questions

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