Chapter Name: Evaluate use of technology

Description:It focuses on providing learners with the knowledge and skills to assess the effective use of technology within business operations. This module covers various technological tools and systems that can support different aspects of business management, including communication, data management, automation, and customer relationship management. Learners will gain the ability to evaluate the effectiveness, efficiency, and relevance of existing technology in meeting business objectives.

Purpuse:The purpose of this module is to enable learners to assess how technology can be used effectively within a business setting. It aims to help learners understand the critical role that technology plays in modern business operations, from streamlining processes to enhancing communication and customer engagement. By evaluating the use of technology, learners will be able to identify areas where technological tools can be implemented or improved to optimize business performance.

Rational:The rationale for this module is based on the growing role that technology plays in the success and sustainability of businesses today. With the rapid pace of technological advancement, businesses must continuously evaluate their use of technology to ensure they are staying competitive and efficient. Inadequate or outdated technology can lead to inefficiencies, missed opportunities, and increased operational costs. By learning to evaluate the use of technology, learners will be equipped with the skills needed to assess current technological systems, recommend improvements, and implement solutions that enhance business processes.

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Chapter Assessment

Scope of Practical Skill

Key Requirement 1: Franchisee compliance in terms of technology accurately evaluated and reported

Learners should assess whether the technology tools and systems used meet franchise requirements and are being applied correctly.

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Assessment Questions

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