Chapter Name: Develop Appropriate Business Performance Indicators
Description:Covers creation of KPIs and metrics that align with business goals.
Purpuse:Monitor and drive performance through relevant and measurable indicators.
Rational:Relevant KPIs are essential for performance tracking and continuous improvement.
Chapter Assessment
Scope of Practical Skill
Key Requirement 1: Analyse the specific situation
Review current performance metrics and identify gaps.
Key Requirement 2: Identify the appropriate processes that must be used
Select methodologies for developing performance indicators.
Key Requirement 3: Apply the processes and package the findings and
Create and document new performance indicators.
Key Requirement 4: Follow implementation steps and review for improvement
Implement KPIs and assess their effectiveness.
Assessment Questions
Assessment 1 : Observe and evaluate the extent to which the candidate follows the procedural steps and applies the behavioural processes
The learner is expected to analyse the specific situation when developing business performance indicators.
Assessment 2 : Evaluate the level of demonstrated understanding of the theories and concepts that underpin the applied techniques
The learner is expected to identify appropriate processes for business performance indicators.