Chapter Name: Design and cost business layouts and business processes
Description:Teaches learners to design customer-centric retail layouts and process flows while managing costs.
Purpuse:Enhance operational efficiency and customer experience through strategic layout and process planning.
Rational:Effective design impacts sales, traffic flow, and staff productivity; this chapter builds these core competencies.
Chapter Assessment
Scope of Practical Skill
Key Requirement 1: Analyse the specific situation
Evaluate current layouts and processes for efficiency.
Key Requirement 2: Identify the appropriate processes that must be used
Determine design and costing methodologies.
Key Requirement 3: Apply the processes and package the findings; and
Develop layout designs and cost analyses.
Key Requirement 4: Follow implementation steps and review for improvement
Execute layout changes and evaluate effectiveness.
Assessment Questions
Assessment 1 : Observe and evaluate the extent to which the candidate follows the procedural steps and applies the behavioural processes
The learner is expected to analyse the specific situation when designing and costing business layouts and processes.
Assessment 2 : Evaluate the level of demonstrated understanding of the theories and concepts that underpin the applied techniques
The learner is expected to identify appropriate processes for designing and costing business layouts and processes.