Module Name: Control the project quality
Description:This programme focuses on creating effective training strategies that enhance employee skills, improve service delivery, and ensure compliance with the franchise's operational standards. Participants will learn how to design training materials, select appropriate training methods, and assess training outcomes to ensure that all franchise staff are adequately equipped to meet the franchise’s goals and maintain high standards of performance.
Purpuse:The programme aims to enhance training management practices to build a competent, motivated workforce that supports the long-term growth and sustainability of the franchise.
Rational:The Manage Training Provision programme provides franchise managers with the tools and knowledge to develop comprehensive training plans, select suitable training delivery methods (e.g., online, in-person, on-the-job), and assess the effectiveness of training programs. Participants will also learn how to tailor training to meet the needs of different staff roles, ensure alignment with the franchise’s operational goals, and foster a culture of continuous improvement. By mastering the management of training provision, franchise managers will be able to enhance employee performance, improve customer satisfaction, and support the growth and consistency of the franchise across all locations.