Chapter Name: Supply chain management
Description:It focuses on the processes involved in sourcing, managing, and delivering goods and services to franchise outlets. It covers the fundamentals of supply chain operations, including procurement, inventory management, logistics, and supplier relationships. Students will learn how to ensure the smooth flow of products and services from suppliers to franchisees, optimizing efficiency and reducing costs while maintaining product quality.
Purpuse:The purpose of this module is to equip students with the skills needed to manage and optimize the supply chain within a franchise environment. It aims to help students understand how to ensure timely and cost-effective delivery of goods and services to franchise locations, as well as how to build and maintain strong relationships with suppliers. The module also focuses on the importance of inventory control and logistics to prevent disruptions and support the franchise’s operational needs.
Rational:The rationale for this module is based on the fact that effective supply chain management is critical for the success of any franchise. By mastering supply chain processes, franchise managers can reduce operational costs, ensure product availability, and maintain a consistent level of service across franchise outlets. A well-managed supply chain contributes to better customer satisfaction, higher operational efficiency, and the overall profitability of the franchise, making it essential for long-term success and growth in a competitive market.
Chapters Topics
Achieving lean and agile supply chains
This chapter focuses on achieving lean and agile supply chains, two crucial approaches for optimizing supply chain performance. A lean supply chain emphasizes the elimination of waste and inefficiencies, aiming to reduce costs and improve operational efficiency by streamlining processes, minimizing excess inventory, and focusing on value-added activities. In contrast, an agile supply chain is designed to be flexible and responsive, allowing businesses to quickly adapt to changing customer demands, market conditions, and unforeseen disruptions. Combining both lean and agile practices enables organizations to create a resilient supply chain that not only operates efficiently but can also respond rapidly to changes.
Main approaches to measuring supply chain performance
It highlights the main approaches to measuring supply chain performance, which are essential for evaluating efficiency, effectiveness, and overall success. Key approaches include key performance indicators (KPIs), which focus on specific metrics such as order fulfillment time, inventory turnover, and delivery accuracy to assess operational efficiency. Balanced scorecards offer a more comprehensive view by combining financial, customer, internal process, and learning and growth perspectives to evaluate performance from multiple angles. Another important approach is the cost-to-serve model, which measures the total cost associated with serving a customer or delivering a product, helping to identify cost-saving opportunities.