Chapter Name: Professionalism and Ethical Behaviour in Relation to Customer Service
Description:Discusses the importance of maintaining professionalism and ethical standards in all customer interactions.
Purpuse:To ensure learners uphold high standards of integrity and professionalism, fostering trust and respect.
Rational:Ethical behavior builds a positive reputation and customer trust, essential for long-term success.
Chapters Topics
Ethics, values and morals in a business
Principles that guide business practices, ensuring honesty, fairness, integrity, and respect for stakeholders.
Professionalism as it applies to the business
Demonstrating respectful, reliable, and ethical conduct in all business operations and interactions.
Applicable legislation to adhere to when dealing with and handling customers’ information (POPI Act)
Ensuring the business complies with the Protection of Personal Information Act to protect client data.