Chapter Name: Monitor, measure and report on business performance
Description:This chapter focuses on techniques for tracking, assessing, and reporting on business performance metrics.
Purpuse:To enable learners to evaluate business success and communicate findings effectively.
Rational:Regular monitoring and reporting facilitate timely interventions and informed decision-making.
Chapters Topics
Qualitative and quantitative performance indicators are considered for a particular new venture.
Use both numerical data (e.g. sales figures) and non-numerical insights (e.g. customer satisfaction) to evaluate business success.
Financial indicators are measured and reported for a particular new venture.
Assess and report on financial metrics such as cash flow, revenue, and profit margins to evaluate the health of a business.
Customer satisfaction is monitored and reported for a particular new venture.
Collect feedback through surveys, reviews, or interviews to measure and improve customer satisfaction.
A variety of reporting lines are explained for a particular new venture.
Identify and describe internal and external reporting channels, such as management reports or investor updates.
Report priorities and requirements are described and documented for a particular new venture.
Establish which reports are most important, what data they must contain, and when they should be prepared.
Progress is documented and reported in accordance with established procedures and agreed timeframe and format.
Record and communicate business milestones according to agreed standards, formats, and deadlines.