Chapter Name: Executing and facilitating effective systems design
Description:This chapter focuses on the design and implementation of efficient retail systems, encompassing point-of-sale (POS) systems, inventory management software, and customer relationship management (CRM) tools.
Purpuse:To provide learners with the knowledge to select, implement, and manage retail systems that streamline operations and improve service delivery.
Rational:Well-designed systems enhance operational efficiency, reduce errors, and provide valuable data for strategic decision-making.
Chapters Topics
Product and Service Design
Examines the principles and processes involved in designing products and services that meet customer needs, align with business objectives, and are feasible within operational constraints.
Strategic capacity planning for products and services
Discusses the importance of aligning production capacity with demand forecasts, considering factors like resource availability, scalability, and flexibility to ensure efficient operations.
Process selection and facilities layout
Focuses on choosing appropriate production processes and designing facility layouts that optimize workflow, minimize waste, and enhance overall operational efficiency.
Design of operational systems, policies, and procedures
Covers the development of standardized systems, policies, and procedures that govern day-to-day operations, ensuring consistency, compliance, and continuous improvement.
Location Planning and Analysis
Investigates the factors influencing the selection of business locations, such as proximity to suppliers and customers, transportation access, and cost considerations, to optimize operational effectiveness.