Chapter Name: Creation and Provision of a Safe and Secure Business Environment
Description:Addresses safety protocols, risk management, and creating a secure shopping environment for customers and staff.
Purpuse:To equip learners with the knowledge to maintain a safe and secure business environment, reducing risks and liabilities.
Rational:A safe environment protects employees and customers, ensuring smooth business operations.
Chapters Topics
Basic safety and security within a business environment
Measures to protect people, cash, stock, and digital information (e.g., cybersecurity, surveillance, cash handling).
Creation and provision of safety in and around business premises
Safety and security considerations specific to physical retail spaces, including fire safety, transportation, and public access.
Security measures to mitigate security risks
Systems and strategies (e.g., alarms, cameras, safes) used to reduce theft, fraud, and safety hazards.
Knowledge about Basic First Aid requirements
Understanding essential first aid procedures and preparedness to respond to workplace injuries and emergencies.
Application of the relevant section of the Occupational Health and Safety (OHS) Act
Ensuring workplace safety and compliance with laws that protect employee health and well-being.
Housekeeping standards
Maintaining cleanliness, orderliness, and safety in the workplace to prevent hazards and improve efficiency.
Environmental health including noise and air pollution control measures
Measures to minimize harmful environmental impacts of business activities, particularly relating to noise and air quality.