Chapter Name: Consumer Protection Act, 68 of 2008 (CPA)
Description:Protects consumers by promoting fair business practices and ensuring product safety.
Purpuse:To establish national norms and standards relating to consumer protection and to promote responsible consumer behavior.
Rational:Ensures consumer rights are upheld, promoting a fair marketplace.
Chapters Topics
Purpose of the Consumer Protection Act 68 of 2008
Explains the purpose of the Consumer Protection Act (CPA), which is designed to promote and protect the economic interests of consumers, ensuring fair and transparent business practices.
Fundamental Consumer Rights
Discusses the essential rights of consumers under the Consumer Protection Act (CPA), such as the right to fair treatment, the right to safety, and the right to access information.
Protection of Consumers’ Rights and Consumers’ Voice
Focuses on how the CPA ensures the protection of consumers' rights and promotes the empowerment of consumers by giving them a platform to voice their concerns and complaints.
Business Names and Industry Code of Conduct
Explains the regulations regarding business names and the ethical codes of conduct within industries as mandated by the CPA to maintain transparency and fairness in business dealings.
National Consumer Protection Institutions
Describes the role and functions of the national institutions set up to oversee consumer protection, including the National Consumer Commission and the Consumer Tribunal.
Enforcement of the Act
Outlines the enforcement mechanisms of the CPA, including investigations, penalties for non-compliance, and the role of the Consumer Tribunal in resolving disputes.