Chapter Name: Concepts, principles and practices of crisis management
Description:This chapter covers the fundamentals of crisis management, including risk assessment, emergency response planning, and communication strategies during crises.
Purpuse:To provide learners with the tools and knowledge to effectively manage and mitigate crises that may impact retail operations.
Rational:Proactive crisis management minimizes operational disruptions and protects the business's reputation during adverse events.
Chapters Topics
Definition of a crisis
Provides an understanding of what constitutes a crisis in a business context. This topic defines crises, differentiates between types of crises, and discusses their potential impacts on organizations.
Preventing a crisis
Focuses on proactive measures to identify potential risks and implement strategies to prevent crises. It covers risk assessment, early warning systems, and the importance of a crisis management plan.
Dealing with a crisis event/incident
Discusses the immediate response actions during a crisis. This topic covers communication strategies, decision-making processes, and coordination among teams to manage the situation effectively.
Recalibrating the organisation after an event/incident
Examines the steps necessary to recover and rebuild after a crisis. It includes evaluating the response, learning from the event, and implementing changes to improve resilience.
Dealing with the secondary impacts and consequences of a crisis
Focuses on addressing the longer-term effects of a crisis, such as reputational damage, legal implications, and employee well-being. It discusses strategies for mitigating these impacts and restoring stakeholder trust.