Chapter Name: Communication Processes
Description:Explores various communication methods and channels within a retail environment, emphasizing clarity and effectiveness.
Purpuse:To enhance learners' communication skills, ensuring they can interact professionally with customers, employees, and suppliers.
Rational:Effective communication is vital for smooth operations and customer satisfaction.
Chapters Topics
Theory of communication
Understanding the basic principles, elements, and models of communication.
Communication techniques and etiquette
Effective verbal and non-verbal methods of communication, along with professionalism in interactions.
Communication modes and channels
Various ways to communicate such as written, oral, visual, digital, and face-to-face methods.
Listening skills
The ability to actively and attentively listen to others to understand messages accurately.
Body language
Non-verbal communication cues such as posture, facial expressions, and gestures.
Oral (speaking) skills
Verbal communication abilities including clarity, tone, and confidence, particularly in presenting reports or ideas.
Writing skills as they apply to correspondences
Crafting effective business communication through emails, letters, memos, and faxes.
Barriers to communication
Factors that hinder effective communication such as language, noise, assumptions, or emotions.
Protocols for communication
Standard procedures or rules that govern professional communication within a business.
Types of business communication (work-based communication)
Forms of communication used in the workplace, including social media, virtual meetings, teleconferences, phone calls, and in-person discussions.
Professionalism as it applies to business communication
Maintaining appropriate tone, structure, and etiquette in all forms of business interaction, including oral and written communication.
People diversity
Understanding and respecting differences in language, race, gender, sexual orientation, religion, and culture within the workplace.