Chapter Name: Business systems
Description:The module focuses on introducing students to the various systems used to manage and support franchise operations. The module covers both manual and digital business systems, including point-of-sale (POS) systems, inventory management, financial reporting, and customer relationship management (CRM) tools. Students will learn how to evaluate, implement, and manage these systems to improve the efficiency and performance of the franchise.
Purpuse:The purpose of this module is to provide students with the knowledge and skills necessary to effectively manage and leverage business systems within a franchise. It aims to help students understand how different systems integrate to support operational processes, track performance, and improve decision-making. The module emphasizes how to choose and use appropriate systems that align with the franchise's operational needs, ensuring smooth operations and the achievement of business goals.
Rational:The rationale for this module is grounded in the recognition that modern franchises rely heavily on effective business systems to streamline operations and manage data. By understanding how to implement and manage these systems, franchise managers can ensure accurate tracking of sales, inventory, and customer interactions, leading to improved decision-making and operational efficiency. Well-integrated business systems enable franchise managers to maintain consistency, reduce errors, and drive overall performance, contributing to the franchise’s success and scalability in a competitive marketplace.
Chapters Topics
Definition of business system
This chapter defines a business system as a set of interrelated processes, components, and resources that work together to achieve specific business objectives. A business system includes people, technology, procedures, and information that are organized and managed to deliver products or services efficiently. It covers the operational, management, and support processes that guide the daily activities of the business, ensuring that tasks are completed, goals are met, and resources are utilized effectively. Business systems can be formal or informal and may vary depending on the size, industry, and goals of the organization. Properly designed business systems help improve productivity, streamline operations, enhance decision-making, and ensure that the company operates smoothly and meets its strategic objectives.
Types of business systems
This chapter explores the different types of business systems, which are designed to support various functions within an organization. Key types include transaction processing systems (TPS), which manage day-to-day business operations like sales and inventory; management information systems (MIS), which provide managers with essential data and reports for decision-making; and enterprise resource planning (ERP) systems, which integrate core business functions such as finance, human resources, and production into one unified platform.
Implementing business systems
This chapter covers implementing business systems, a critical process for optimizing operations and ensuring business efficiency. Implementing a business system involves several key steps, starting with assessing the needs of the organization to identify which systems will address specific business goals and challenges. Once the right system is selected, the next step is planning and designing the system, ensuring it aligns with organizational processes and integrates well with existing infrastructure. Training employees on how to use the system effectively is crucial to ensure smooth adoption and minimize disruptions. During the implementation phase, careful attention is given to data migration to transfer relevant information into the new system, followed by testing to ensure everything functions correctly.