Module Name: Establishing and growing long term customer loyalty
Description:The Operations and Systems Planning Processes skills programme is designed to provide franchise managers with the essential tools and techniques for effectively planning, organizing, and optimizing operations and systems within a franchise environment. This programme focuses on strategic operations management, process optimization, workflow analysis, and the implementation of systems to ensure the efficient and consistent delivery of services and products. Participants will gain hands-on experience in aligning operational strategies with business goals, driving efficiency, and continuously improving operational systems within the franchise.
Purpuse:To equip franchise managers with the skills to design, implement, and oversee effective operational systems that align with the franchise’s overall objectives. By mastering the processes involved in operations planning and systems management, franchise managers will be able to streamline workflows, reduce costs, improve efficiency, and enhance the overall customer experience. This will ensure that the franchise operates smoothly and consistently, achieving high levels of performance and operational excellence.
Rational:In a franchise business, efficient operations and well-organized systems are critical to maintaining quality standards, ensuring customer satisfaction, and optimizing profitability. Franchise managers need to understand how to design operational workflows, establish clear processes, and implement systems that support consistent performance across all franchise locations. Effective planning and management of operations can lead to reduced operational costs, better resource allocation, and improved service delivery.